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Top : Workplace Violence : Page 2: There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.
Articles:
Customer Violence - Nursing for Nurses (Blog post and replies) - by naI am working with a focus group on a policy to address customer violence. Our nurses have encountered covert acts of violence from family members which have increased over the past few months. Our organization prides itself in customer service but we need to be supportive off our staff and excellent patient care by implementing a zero-tolerance policy for violence. Does anyone have a policy (that you would be willing to share) that addresses customer violence. Thank you in advance (Added: 20-Jan-2010 Hits: 258 )
The Cost of Workplace Violence to American Business - by Kaufer & Mattman
In September of 1993, a Chicago-based National Safe Workplace Institute released a study pegging the cost of workplace violence at $4.2 billion annually. They estimated that in 1992, 111,000 violent incidents were committed in work environments, resulting in 750 deaths. (Added: 4-Sep-2003 Hits: 519 )
Workplace Violence At The Office? - by Chris E. McGoey
OFFICE VIOLENCE"One can logically understand the violence associated with high-risk occupations. The nature of the premises and location creates a criminal opportunity for those desperate for cash. See my web page on Crime Foreseeability. But how does one explain the recent pattern that is emerging where seemingly safe locations, such as private office buildings, are being used as the site for seeking revenge against one%u2019s enemies? (Added: 4-Sep-2003 Hits: 537 )
Gossip - A Form of Workplace Violence - by Peter Vajda, Ph.D
To many folks, the idea of “workplace violence” connotes the physical harm that one may do to another. However, there is another form of workplace violence that is as dangerous and insidious, and this is workplace gossip. (Added: 3-Mar-2006 Hits: 496 )
Customer/Client Workplace Violence: Considerations and Rationale for Procedural Development | Workplace Violence News - by Hugh Pelmore,
This 3 part series explores the considerations and rationale of developing written procedures for workplace violence between employees and their clientele. Part 1 of the series discusses the pitfalls of some commonly used, yet at times ineffective procedures which often fall short of their goals. Part 2 focuses on the necessity of appropriate and usable procedures and why they are important to an organizations overall workplace violence prevention program. Part 3 discusses the importance of written procedures and best practices being supported by appropriate workplace violence prevention training. (Added: 30-Mar-2011 Hits: 93 )
Workplace Violence Ppt Presentation - by na
Excellent powerpoint presentation on violence in the workplace. (Added: 20-Jan-2010 Hits: 264 )
Preventing Violence in the Workplace - by Jurg Mattman
Addresses three questions deserve closer examination: Why the increase in workplace related violence? How does an incident involving occupational violence affect a business economically? And what can be done to avoid violence in the workplace? (Added: 4-Sep-2003 Hits: 344 )
What’s Growing in the Corporate Culture? - by Jurg Mattman
Most experts on occupational violence agree that the success of a workplace violence prevention program depends to a large extent on the executive committee set up to establish and oversee the program. The primary function of this committee, which includes the heads of all critical departments as well as labor representatives, is to formulate policies and implement and administer the workplace violence program (Added: 4-Sep-2003 Hits: 463 )
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