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Articles:
Customer Services Sales Games - by naCustomer Service and Sales Training Games""Pass It Along""Down the Stairs""Flash!""I Feel For You""You%u2019re My Customer""Vocal Charades (Added: 17-Dec-2010 Hits: 297 )
Ice Breaker Ideas for Customer Service Training | - by Bridie Cavanaugh
ce breakers are an important part of customer service training. A good ice breaker idea is designed to get the group focused on training and not on an issue left back at their desk or at home. Ice breakers will help the group feel more comfortable interacting. They will aid in teaching customer service skills such as listening, patience and the importance of a positive attitude. Ice breaker ideas for customer service training can be fun and energizing. (Added: 17-Dec-2010 Hits: 352 )
3 Short Customer Service Training Activities - by na
Here's some more customer service training activities to help you reinforce key learning points on your customer service training courses. (Added: 17-Dec-2010 Hits: 343 )
A Customer Service Training Game - by Tracy Tagliati
Customer Service Categories "by Tracy Tagliati"Basic Structure"Players take turns to supply items that belong to a specific category related to customer service. Any player who hesitates too long, repeats a previous item, or supplies an inappropriate item is eliminated. The last player left standing wins the game. (Added: 17-Dec-2010 Hits: 224 )
Another Learning/Training Game Focusing on Internal Customers - by na
This game is useful in helping participants recognize who their internal customers are. It's a simple game, but it's often a big eye-opener for participants unfamiliar with the concept of internal customers. This is a solo game in which participants complete the handouts on their own and then share their results with the group. It's ideal for employees who deal with other departments to meet customers needs. (Added: 17-Dec-2010 Hits: 229 )
Flash - Internal Customer Service Exercise - by na
This game is a great reminder that customer service skills can and should be applied to interactions with internal customers. This game is suitable for anyone who serves or interacts with internal customers. (Added: 17-Dec-2010 Hits: 304 )
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