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Top : Stupid Useless Customer Service Advice: There's so much bad advice floating around related to customer service, that we thought we set up a section to learn from the bad stuff. You'll find commentary on why some customer service practices and advice is simply wrong, stupid, or absolutely useless and divorced from the real world.
Articles:
50 Good Customer Service Strategies - by CCP AndresFifty purported strategies to provide customer service, but a) most aren't strategies at all, but tactics (ok, picky), and most aren't really about customer service, but about features one can offer for marketing. Probably fits better for the wider "customer experience" concept. (Added: 24-Dec-2011 Hits: 110 )
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