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Top : Privacy Issues and Customer Service: Protecting customer information (privacy issues) has become much more important as a part of customer service, due to the huge amounts of data now stored on computers. Learn more about the importance of guarding customer data, and informing customers of privacy protection.
Articles:
Protecting Financial Privacy - by n aLearn more about the GLB from the customer's point of view and from the small business owner's point of view. See what your bank can do with your personal information and what you can do to stop it. (Added: 31-Jan-2006 Hits: 658 )
Government CIOs Benefit from SOX Hindsight - by Liz Roop
The January revision to OMB Circular A-123 turned up the heat on government agency efforts to comply with the public sector version of the Sarbanes-Oxley Act (SOX), leaving federal CIOs grappling with the same budgetary and deadline issues that plagued their private-sector counterparts. (Added: 31-Mar-2006 Hits: 726 )
10 Tips for Managing 404 Compliance - by Diane Wolff
It has been almost one year since the Securities and Exchange Commission implemented Section 404 of the Sarbanes Oxley Act (SOX). To many of you, compliance with this act means adding new 404 projects to your already overloaded schedules. (Added: 31-Mar-2006 Hits: 682 )
Sharing the Burden of Compliance - by Liz Roop
Once upon a time, SOX-induced insomnia was an affliction unique to the public company CIO. Not anymore. Today, they are joined by their IT service providers who are finding themselves caught in the crosshairs of their clients' compliance efforts. (Added: 31-Mar-2006 Hits: 859 )
How Do Compliance Issues Affect your Network? - by Deb Shinder
Government regulations such as HIPAA, SOX and the GLB Act require changes to many network security infrastructures and IT procedures. As if wading through this alphabet soup of statutes and regulations weren't enough, it's not enough to be compliant; you must also be able to prove your compliance if the feds come knocking. This article looks at how regulations affecting specific industries impact the computer networks of companies in those industries, as well as some of the common myths and misconceptions about various compliance requirements. (Added: 31-Mar-2006 Hits: 584 )
The Next Call Center Headache - Customer Privacy and Security Laws - by Martin Schneider
A California law regarding customer security has been introduced that could cost companies a bundle. (Added: 5-Jun-2005 Hits: 717 )
Protecting Customer Data Is Good Business - by Bob Evans
The author predicts that a new job on the market will become a big ticket item -- that of Chief Privacy Officer. See what events will trigger such an explosion and how customer privacy is expected to be protected. (Added: 31-Jan-2006 Hits: 661 )
The Medieval Approach to SOX Compliance - by Gregg Mastoras
In the world of compliance, record-keeping and maintenance are critical parts of the process. The Sarbanes Oxley Act (SOX) requires organizations to implement controls over the release of information to individuals or organizations outside the company's network, and implement policies that define how long, and in what manner, electronic communications should be retained. (Added: 31-Mar-2006 Hits: 616 )
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