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Top : Mystery Shoppers: A number of businesses hire "mystery shoppers" to evaluate the quality and levels of customer service in their stores and outlets. Learn more about mystery shoppers, their use and how they can best be used.
Articles:
Mystery Shopper Gets Paid to Snoop - by Heidi PrescottIf the concept of a mystery shopper is new to you, read this article to learn more about this method of ensuring customer service. This article goes into detail about what exactly being a mystery shopper is like. There are some drawbacks to the job as you will see. (Added: 2-Feb-2006 Hits: 689 )
The new truth about mystery shoppers - by Jacquie Collins and Helen Turner
Mystery shoppers have got themselves a bad reputation in the eyes of many marketing executives, it seems. But there's a new breed, with a new ethics-driven approach. Synovate explains how it works... (Added: 24-Jun-2005 Hits: 892 )
Mystery Shoppers Trendy…Or Tried and True? - by Heidi Gill
A mystery shopper is a third party evaluator who poses as a customer and visits an establishment (restaurant, bar, hotel, health club, airport, golf course, store or apartment) with the purpose of evaluating and analyzing the customer service, product quality, presentation, timeliness and other specific details as requested by the client. Mystery shoppers, also known as "spotters", can do everything from creating a commotion to courteously sending plates back to the kitchen to see how managers deal with the problem. (Added: 25-May-2005 Hits: 777 )
Mystery Shopping- Is It Real? - by Jenny Fulbright
See if you have what it takes to make a career out being a mystery shopper. In this article you will find out how you can qualify to become a mystery shopper. Also included are some details regarding salaries of a mystery shopper. (Added: 2-Feb-2006 Hits: 1588 )
Getting Started In Mystery Shopping - by Melanie Jordan
One of the most common questions I get from people who are looking to get started in mystery shopping is "how do I get started?" If you intend to make mystery shopping a real career rather than just getting "paid to shop" it's important to get started off on the right foot. Mystery shopping can either be the road to overworked and underpaid, or if you do it correctly, it can be quite lucrative for a legitimate, work-at-home, flexible job. (Added: 2-Feb-2006 Hits: 939 )
Taking The Mystery Out of Patient Satisfaction - Mystery Shoppers - by na
Do patients feel welcome in your office? Is staff training having an impact? Mystery shopper programs are a good way to find out. AE explores three models for making mystery shopping work for you. "In the context of a medical practice, mystery shoppers are really mystery patients anonymous evaluators who provide insights into how well everyone in the practice, from receptionist to physician, is serving patients. (Added: 24-Jun-2005 Hits: 873 )
Mystery Shopper's Advice - by n a
This is a series of questions and answers regarding mystery shoppers. Answers regarding pay, type of companies hring mystery shoppers and experience required to be a mystery shopper are provided. All questions are good questions with detailed answers. (Added: 2-Feb-2006 Hits: 871 )
The Business Of Mystery Shopping - by Melanie Jordan
I recently had the pleasure of interviewing author and veteran mystery shopping business owner, Shari Joseph who graciously shared her experiences in running her own mystery shopping business, and how you can start one too! (Added: 2-Feb-2006 Hits: 770 )
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