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Top : Infographics - Customer Service Related: Very often infographics are incredibly misleading when it comes to how customer behave and consumer behavior, because the numbers presentated are almost always presented out of context. With that caveat, we're including customer service related infographics in this section. Decision-makers, beware.
Articles:
Customer Service Statistics Infographic - by naRarely do infographics actually provide actionable information but this one is pretty good. It includes statistics on what constitutes good customer service, has some numbers on what companies have been identified as providing good customer service, and there's some text commentary. Only gripe - it's hard to read. (Added: 25-Dec-2011 Hits: 86 )
How To Recover From A Customer Service Fiasco - by Amy Vernon
Infographic on techniques to use to recover and respond to customer complaints, but also contains some information on using Twitter for customer service (Added: 25-Dec-2011 Hits: 166 )
Info-graphic: The State of Customer Service in a Consumer Driven Market - by John Perez
Presentation of some data derived from surveys on what customers want, and some on how customers behave. Be aware that survey data can NEVER be counted on as a reflection of consumer behavior unless corss-validated, which is very expensive. (Added: 24-Dec-2011 Hits: 93 )
The Online Customer [infographic] - by LINDSEY SAVINO
Oriented towards retailers, this infographic highlights the importance of online customer support, including some info on what is important to online buyers. (Added: 25-Dec-2011 Hits: 74 )
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