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Top : Impaired Customers: In this section we'll discuss the difficult challenges of dealing with customers who are intoxicated (drunk, or high)...and how to stay safe while dealing with potentially violent situations. Common in the hospitality industry (restaurants, bars, etc)
Articles:
How to refuse the service of alcohol to an intoxicated bar patron - by naWhen we begin to discuss the ways in which you can reduce your liability and acting in an appropriate and responsible manner when considering the duty of care you have for your bar patrons, we must first point out the most obvious way to do this: refuse the service of alcohol to people who are intoxicated.""This is obviously a simplification of the issue but is the most likely action that you will have to take. (Added: 31-Oct-2011 Hits: 110 )
Dealing with Intoxicated Guests at Your Event | Meeting Event Planning | OfficeArrow - by Terri Pepper Gavulic
Good hints here. eeting planners have a special role to play when alcohol is served at a meeting or event under their control. Most people are aware of the Dram Shop and Social Host laws, which prohibit serving underage guests and set consequences when an intoxicated guest leaves your party and has an accident. But not nearly as much is written about the realities of dealing with a guest or attendee who drinks too much - especially when they won't admit they are intoxicated. (Added: 31-Oct-2011 Hits: 177 )
Dealing with Intoxicated People - by U of Wisconsin
Dealing with people who are under the influence of alcohol or other drugs can be a real challenge and can sometimes be dangerous. People who are under the influence may be more aggressive than normal, may be resistant to authority, may have lost their ability to reason or to act responsibly, and/or may exhibit immature behavior. (Added: 31-Oct-2011 Hits: 178 )
Bartending 101: How to cut off a customer - National bartender | Examiner.com - by Kathleen Neves
Some suggestions about how bartenders can best cut off customers who have had too much alcohol. There is no magic solution to this tough problem. (Added: 31-Oct-2011 Hits: 82 )
Customer Served Too Much Alcohol Costs Restaurant Millions - by na
ennessee based Ruby Tuesday is liable, according to a 12-member jury, for enabling an intoxicated customer to start a bar-room brawl. The assault happened in the bar of the Smyrna location exactly four years ago, but the courtroom outcome came just last Friday. (Added: 31-Oct-2011 Hits: 171 )
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