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Top : Free Customer Service Whitepapers - Reports: Periodically we come across free whitepapers and reports dealing with some aspect of customer service, benchmarks, best practices, and so on. That's what you'll find here but BE AWARE that these offers expire, and may not always be available.
Articles:
Customer Feedback Management Best Practices Benchmark Report, Free Gleanster Report - by RevresponseThis report explores how Top Performers are working to capture, integrate, enhance, analyze and act upon customer feedback in a systematic fashion. It looks at the technologies, analytic capabilities, business processes, organizational resources and performance metrics these companies are putting into place and the clear linkage that ultimately exists between customer feedback management and corporate growth and profitability.""Find out how Top Performers use Customer Feedback Management:""To increase customer satisfaction"To drive customer retention"To improve problem resolution effectiveness"Brands have forever been bombarded with consumer complaints, requests, and suggestions for improvement. The voice of the customer can, at times, be deafening... (Added: 24-Aug-2011 Hits: 80 )
Online Customer Communities Best Practices Benchmark Report, Free Gleanster Report - by Revresponse
This report explores how Top Performing organizations implement Online Customer Communities. What community experiences offer the greatest value to businesses? What technologies, processes and organizational resources are being used to capture the voice of the customer in online communities? What metrics are used to measure success? Customer communities have become a valuable asset, and they are being fostered and established as part of a brand offering. The benefits range from better consumer insight and lower customer support costs to increased word of mouth from passionate customers and purchase decision leverage among prospects. (Added: 24-Aug-2011 Hits: 112 )
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