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Top : For Customers: Most of the material on this site is for those that work in customer service, customer service representatives, and companies, but in this section, you'll find advice for customers on how to get better service, how to complain constructively, and more.
Articles:
Get Better Customer Service by Knowing Exactly What You Want - by Jason FitzpatrickLike it or not, customer service representatives don't exist to act as your personal grievance sounding board--they're there to resolve problems customers encounter. Speak their language and make action-based requests to get better service. (Added: 2-Apr-2012 Hits: 3 )
Service Alberta: Filing a Consumer Complaint - by Government of Alberta
In some situations, you can file a consumer complaint with the relevant government department. This article outlines what to do if you wish to do so in Alberta (Added: 25-Dec-2011 Hits: 81 )
Complain constructively for better customer service - by na
Basic advice for customers on how they can complain more constructively. (Added: 24-Dec-2011 Hits: 183 )
Consumer Complaints - Goods and Services - Advice From Government Agency - by PEI Government
As a consumer, there are times when you feel that you received poor customer service or that you need to return something that isn't working. Don't be afraid to complain. It is the consumers' right, duty, even responsibility to let the company know about it. The company would rather you complain to them and give them a chance to correct the problem than tell your friends of the situation giving them reason not to patronize the business. Businesses know that a satisfied customer is a loyal customer who will come back and tell others to come as well so it is in the company's best interest to keep consumers happy."If you have a complaint there are steps to take to resolve the problem (Added: 25-Dec-2011 Hits: 70 )
Customer Service Advice: 9 Ways to Get a Person on the Phone | Reader's Digest - by Readers Digest
Well, it's from Readers Digest, so it's real short, but if you are a customer wanting to get through the automated phone trees, check this out. One interesting suggestion? Speak Spanish!? (Added: 27-Mar-2012 Hits: 3 )
How to complain - and get results - The Globe and Mail - by Globe and Mail
If you've ever dealt with a faulty product or service - and let's face it, who hasn't? - you've probably lodged a complaint or two over the years. There is an art to this process, says Jane Steele More, founder of Complaints Are Us, a Toronto-based company that pursues grievances on behalf of customers. (Added: 25-Dec-2011 Hits: 147 )
How to Complain Effectively - by Canadian Consumer Handbook
From the Canadian Consumer Handbook, one of the better articles to guide you through the complaint process with customer service. Contains a sample email/letter you can customize. (Added: 25-Dec-2011 Hits: 183 )
If You Complain To A Company On Twitter, It Probably Doesn't Care Enough To Answer You - Business Insider - by Kim Bhasin
We've included these tiny article on using Twitter to complain, because it contains research findings that over 70% of complaints on Twitter are ignored. Just so you know. (Added: 30-Mar-2012 Hits: 1 )
How to Talk to Customer Service Representatives [infographic] - by na
Pretty good, contains specific phrasing to use (and avoid) when registering a complaint or requesting something from a customer service representative. Touch of humor mixed in. (Added: 25-Dec-2011 Hits: 178 )
How Complaining Via Twitter Is Changing Consumer Psychology - by Guy WInch
I'd take this article with a grain of salt, since the huge majority of customer complaints made on Twitter are ignored by companies, or receive no or a pointless response. Includes suggestions about HOW to use Twitter to get what you want. (Added: 30-Mar-2012 Hits: 2 )
How to Get the Best Customer Service (Anywhere) - by na
Shelves of books have been written about providing great customer support, but I haven't seen many written about how to get great customer support. Lance wrote a quick guide called The 8 Keys to Successful Tickets in May 2007, but because there have been over 730 blog posts between that post and this post, I thought I might take a shot at the topic again without stealing too many of his ideas. When you work with a service-based company, you're probably going to interact with customer support representatives regularly. During these interactions, your experience will not be defined by your question or the issue you have. Instead, it will be defined by how you present your issue. (Added: 2-Apr-2012 Hits: 1 )
10 things you can do to get better customer service | TechRepublic - by Calvin Sun
A few months ago, I asked you to name the practices that annoyed you as customers. I was shocked at the number of responses, and they're probably still coming in. We get bad customer service, unfortunately, far too often. What can we do about it? Sometimes, things are out of our control and there's nothing we can do. Other times, however, we may be able to tilt the odds in our favor.Below are some tips that could help increase the chances of your getting better service. As IT professionals, you may benefit from these tips when you need support from a higher level group or from a vendor. Your own customers may benefit as well if you share this list with them. And if they follow these tips, your job will be easier, too. (Added: 2-Apr-2012 Hits: 2 )
Get Better Customer Service by Sandwiching in a Few Compliments - by Whitson Gordon
Getting good customer service can sometimes feel like a crapshoot, but weblog Consumerism Commentary offers a few suggestions for improving your experience, including "sandwiching" your criticism between two positive statements. Most of their suggestions we've covered in our step-by-step guide to getting better customer service, but they add a clever way to keep the conversation positive and make reps more likely to hear you out: (Added: 2-Apr-2012 Hits: 1 )
3 Ways to Get Better Customer Service From Your Wireless Provider - by na
The study measured customer satisfaction with "wireless purchase experiences." Or in plain English: how customers rate their cell phone carriers when they have to buy stuff from them. Ironically, customers reported their biggest complaints when they had to conduct business over the phone - long wait times, difficulty talking to the customer service rep, and long transactions topped the list. So while automakers are on their way up, wireless providers are on their way down. Can't say I'm surprised. As someone who calls customer service a lot, I've had my share of difficult experiences. But I've found it goes a lot easier (and faster) if you use a few tricks. (Added: 2-Apr-2012 Hits: 2 )
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