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Top : E - Customer Service - Customer Service Via The Internet : Page 2: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.
Articles:
Nordstrom.com and Customer Service - by Ron LieberAlissa Kozuh of Nordstrom.com tries to understand what customers are looking for by analyzing the words they type into the site's search engine -- all 45,000 of them. (Added: 8-Mar-2005 Hits: 620 )
Digitizing The Customer - by Karl Albrecht
The corporate love of technology has created a digital moat--leaving some customers stranded. (Added: 27-Jul-2005 Hits: 454 )
Online Customer Service Is Getting Better - by Antone Gonsalves
This article has been available since June 2003. The nation's 100 largest companies are improving their Web-site design and handling customer inquiries, according to The Customer Respect Group's annual study. But there's still room for improvement. (Added: 25-Nov-2004 Hits: 846 )
Customer Satisfaction in E-commerce - by Daryl Clark
If you have an e-commerce site, you need to know if your customers are satisfied. Unlike a brick and mortar business, it is very hard to monitor customer satisfaction on the web. If your business is Internet only or if it is a brick and mortar business, customer satisfaction has to be a priority or else your business will fail! If you don't physically see the customer, how can you tell if they are satisfied? (Added: 6-Apr-2006 Hits: 896 )
Customer Service : Study: Poor Web Design Alienates Customers - by Jennifer LeClaire
"Unless the first impression is favorable, visitors will be out of your site before they even know that you might be offering more than your competitors," said Dr. Gitte Lindgaard of Carleton University. (Added: 23-Jan-2006 Hits: 854 )
E-Commerce Customer Service - by Mary Hillbrand
The focus of this article is to caution e-business owners that poor customer service from one e-business site can spell failure for other e-businesses regardless of the product being sold. Find out more about this spreading concern and how to set your internet business apart from others. (Added: 25-Nov-2004 Hits: 1382 )
Yahoo Kisses It All Good-bye - by John Ellis
The secret of Yahoo's original success was that it committed itself to standing shoulder to shoulder with its customers. So what made the company turn its back on them? (Added: 20-Mar-2005 Hits: 638 )
Customer Service : Study: Technology Firms Fare Poorly in Online Customer Service - by Gene J. Koprowski
Web sites encourage customers to communicate and ask questions, but this should not be done if questions cannot be handled," said Terry Golesworthy, president of the Customer Respect Group. "Some previously stellar performers showed definite signs of volume overload in this report." (Added: 23-Jan-2006 Hits: 804 )
Study: Satisfaction falling with online consumers - Ecommerce - BizReport - by Kristina Knight
Shoppers may be spending more online during the 2009 holiday season but that doesn't mean etailers are doing their jobs well. According to two recent reports by Foresee Results customer satisfaction is falling amongst online shoppers. Falling satisfaction numbers point to future problems for ecommerce. (Added: 8-Jan-2010 Hits: 346 )
Who You Gonna Call? Customer Service! - by n/a
This article takes you through the e-shopping experience and provides you with tips and advice to ensure that you provide great customer service on your web site. (Added: 25-Nov-2004 Hits: 620 )
10 Easy Steps to a Horrible Ecommerce Site - by Jason Chance
While these "tips" were written in good humor, the above pointers cover serious advice that is not so much related to the technical nature of an ecommerce site as it is to product and company presentation. Each of these tips speaks to customer service issues. (Added: 6-Apr-2006 Hits: 845 )
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