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Top : Customer Service On The Phone: Phones are still a primary means of customer contact, customer support and customer service, but dealing on the phone is different than face to face or email. In this section you'll find hints and tips about how to make customer service over the phone more effective, including suggestions for how to
Articles:
Customer Service - Telephone Greetings that Customers Love - by Mary SandroA few tips on greeting customers on the phone -- focusing on sincerity, pleasantry, and brevity. (Added: 7-Feb-2012 Hits: 104 )
Customer Service Starts on the Telephone - by Karl Walinskas
Some basic hints, tips and advice about the importance of telephone conversations in customer service. (Added: 27-Mar-2012 Hits: 19 )
Small Business Customer Service - 15 Mistakes to Avoid - by Monte Enbysk
Sometimes it seems like rude customer service is the rule rather than the exception. But there's rude -- and then there's rude. When it comes to getting customer service, what's your definition of rude? What unprofessional behavior irritates you the most when, as a consumer, you are interacting by phone with another company? Sometimes, customer service that is perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business, says Nancy Friedman, president and founder of the Telephone Doctor, a St. Louis-based customer service training company. Based on its own surveys, the Telephone Doctor has compiled the 15 biggest sins of customer service employees today. They are listed below, along with Telephone Doctor's guidelines (in parentheses) on how to do it right. (Added: 7-Feb-2012 Hits: 114 )
Dealing with Difficult people on the telephone - Training - by na
Looking for ways to train customer service reps and call center staff to deal with difficult telephone customers? Here are some ideas. (Added: 27-Mar-2012 Hits: 12 )
How To Give Great Customer Service Over The Phone - by na
Good list of tips for great customer service over the phone. I particularly like "sense of urgency", included here, something you can convey with words and tone that shows you care, and trying hard. (Added: 7-Feb-2012 Hits: 192 )
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