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Top : Customer Service Checklists and Tools: A repository of links to customer service checklists, assessments, and other improvement tools.
Articles:
Checklist: Hire and Train Your Customer Service Staff, Training Article - Technology.Inc.com - by Jennifer LeClaireIt takes more resources to attract new customers than it does to keep existing customers happy. So spending the time and money to train your customer service staff now can pay big dividends in the form of customer retention later. Successfully training your customer service staff to solve problems for your customers will depend on choosing the right people for the job and making resources available to help them tackle difficult customer situations. You'll also need to develop internal guidelines and training manuals and implement monitoring processes. (Added: 1-Nov-2010 Hits: 476 )
customer service checklist | justsell.com - by na
The customer service checklist is your guide to deliberately identifying your points of customer interaction and "scripting" the experience. Its purpose is to help you ensure that each point of interaction with your customers and prospects is a positive experience. It begins by identifying the points of interaction and then asking... (Added: 20-Oct-2008 Hits: 2545 )
Customer Service Checklist - by na
Not really a checklist but you could easily turn it into one. From the article: The customer service checklist is your guide to deliberately identifying your points of customer interaction and scripting the experience – orchestrating something wonderful (mediocrity is for your competition and the airline industry). It begins by identifying the points of interaction and then asking… (Added: 1-Nov-2010 Hits: 1004 )
Customer Service Checklist for Sales Personnel - by na
A checklist that can be used by salespeople that maps out desired actions before, during and after sales to improve customer service. pop (Added: 20-Jul-2007 Hits: 3086 )
Customer Service Checklist (Restaurants) - by na
According to the National Restaurant Association, up to 80% of sales in most tableservice restaurants come from repeat customers. Generating repeat business is critical to every restaurant's success and the most effect way to keep your guests coming back is by taking care of them with exceptional service. "Use this checklist as a guide for deciding what your service staff should be doing to give your customers the appropriate level of service and attention to bring them back again and again. (Added: 20-Oct-2008 Hits: 1818 )
Excellent Customer Service Checklist - Computer Consultants - by na
Excellent customer service means exceeding customer expectations. We have put together a checklist of the top ten things to do to provide excellent customer service. By following these tips you will stay on the right side of the customer and exceed their expectations as much as possible. (note-it's more like a set of tips than a checklist but it's helpful as it applies to computer customer service. (Added: 20-Oct-2008 Hits: 2347 )
Customer Service Self-Checklist - by Goring
A short and very basic checklist for shop staff and shop owners (retail) with suggestions for improving customer service. pop (Added: 20-Jul-2007 Hits: 5327 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.