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Top : Customer Service - Small Business: Small businesses live and breathe through providing top quality customer service, but may not have the huge resources of corporation. Learn how to leverage customer service to improve small business.
Articles:
Customer Loyalty: Knowing When to Move On - by Brad Egelandome Customer Retention Measures""Before you cut price or reduce quality of service to save money, be sure you’re doing everything you can in terms of customer retention. Here are a few things you might do (if you’re not already doing them): (Added: 26-Dec-2009 Hits: 429 )
5 ways to halt customer service worker burnout - by Michelle Collins
Customers today have more products to buy, and more channels through which to buy them, than at any time in history. Consequently, they have greater demands and higher expectations than ever before, most experts agree. (Added: 4-Apr-2006 Hits: 1002 )
Customer Service Is Everyone's Job - by John Jantsch
Here’s something your customers won’t ever tell you but that you had better understand: Your employees probably treat your customers about the same way you treat your employees. Let that soak that in for a minute, and think about the ways your everyday behavior might be affecting your organization’s ability to generate positive buzz.""Organizations that provide the best customer service consider service traits when they hire and treat their employees like prime target customers. It makes sense, of course; happy employees are much more likely to represent the brand in a positive manner. Let’s face it: Companies aren’t capable of making emotional connections; people are. But it takes effort. (Added: 17-Dec-2010 Hits: 207 )
How to engage a customer before nailing the sale - by Joanna L. Krotz
Sales are made by establishing credibility, building relationships and creating comfort zones. In addition, most experts say it takes seven to 12 contacts before customers are ready to buy. So to make a sale, you must develop a series of messages that can be delivered over time. Each one should communicate a reason for customers to buy your product. (Added: 4-Apr-2006 Hits: 827 )
How to delight your customers: Get personal - by Philipp Harper
These days, it's all about "customer delight," says Sheri Bridges, a marketing professor at Wake Forest University. She defines a "delightful" consumer experience as one so personalized that an individual's preferences and needs are taken into account. (Added: 4-Apr-2006 Hits: 1234 )
Customer Service: How To Set a Standard in Your Small Business - by SCORE
A brief article from SCORE to help businesses set standards to be used to determine levels of customer service that should or could be implemented. (Added: 3-Feb-2005 Hits: 1122 )
11 Customer Service Trends to Watch in 2011 - by Barry Moltz
Customer service is a perennial issue that is critical to all small business owners. Although it is included in every company mission statement, no one wants to focus on it. But some key customer service trends for 2011 make this phase of your business even more critical in the coming year. (Added: 17-Oct-2011 Hits: 83 )
5 signs that it's time to automate your customer data - by Joanna L. Krotz
Do you know who your best customers are? Better yet, do you know if customers are slip-sliding away or returning to buy anew? Are they costing you more in time and services than they actually spend? (Added: 4-Apr-2006 Hits: 817 )
The 10 Customer Service Trends for 2010 | Small Business Trends - by Barry Moltz
In 2010, customer service makes a big comeback. It becomes the new marketing. Forget about paying lip service to offering “great customer service”. Let go all of those “the customer is always right” myths. It’s time to offer outstanding customer service only because it makes economic sense for your small business. It is the only truly sustainable competitive advantage. (Added: 26-Dec-2009 Hits: 859 )
Strategize For Customer Loyalty!: Small Business Marketing - BusinessTown - by Unknown
It takes a lot less money to increase your retention of current customers than to find new ones-but I know I don't give it as much effort as I should because it does take a lot of energy and effort!" (Added: 14-Apr-2001 Hits: 997 )
Small-business Strategies - Treat Customers the way you want to be treated - by Joe Farace
Most entrepreneurs start a business because they're passionate about something. Book lovers launch e-publishing enterprises, shutterbugs start photo studios (that's my story), and art lovers open galleries and Web-design studios. But you'll need more than passion to be successful. You need to be able to set yourself apart from all of the other new businesses that offer similar services. Sometimes this means doing things you don't like to do if the market warrants. As with any career choice, carving out your niche is a balance between doing what you love and doing what the market dictates. Here are some tips for flourishing on the tightrope that defines small start-ups. (Added: 1-Jun-2005 Hits: 1819 )
15 customer service no-nos - by Montee Enbysk
Sometimes, customer service that is perceived as rude is not intentional and often is the result of absent-mindedness or carelessness on behalf of an employee. Either way, bad customer service can translate into lower sales and lost business, says Nancy Friedman, president and founder of the Telephone Doctor, a St. Louis-based customer service training company. (Added: 4-Apr-2006 Hits: 1408 )
The power of saying thank you - by Joanna L. Krotz
Today, extending old-time courtesies helps you stand out. Yes, boys and girls, saying "thank you" has become a competitive advantage. So few people express appreciation — a Lenox etiquette poll found that nearly five out of every 10 people don't always say thanks — that remembering to do so is a sales point of difference. It also goes a long way toward forging the relationships that can turn into opportunities. (Added: 4-Apr-2006 Hits: 928 )
Customer Service Customer Loyalty Customer Engagement - by Susan Ward
Small businesses can have advantages over large ones when it comes to leveraging and creating customer loyalty and engagement.Read more here. (Added: 18-Jul-2011 Hits: 30 )
Small Stores Trump Big-Box Stores in Service | Transforming the Customer Experience - by Kristina Evey
Why are some small specialty stores having their best year ever? Because more consumers than ever are putting an emphasis on customer service to determine where they do their shopping. The smaller stores recognize that they may not be able to beat the larger stores in price, but they can more than make up for the difference with the service they provide. Younger adults are now more than twice as likely to choose stores based on service. This shows that delivering excellent customer service is more important than ever before and shows no signs of fading into the background. (Added: 17-Dec-2010 Hits: 229 )
12 Ways Solopreneurs Can Keep Their Clients Happy, small business resources, ICBS Knowledgebase, ecomhelp.com - by Rose Hill
Listed within this article are 12 ways to keep client happy. Read the article for details with regards to obtaining clear agreements and not surprising your clients. There are 10 more tips you cannot afford to miss reading. (Added: 7-Dec-2004 Hits: 802 )
Small Business Notes - Customer Service - by na
n fact, a three-year study by the National Federation of Independent Business (NFIB), showed that small businesses which put heavy emphasis on customer service were more likely to survive and succeed than competitors who emphasized such advantages as lower prices or type of product. This article contains some specific suggestions and tips for providing good customer service for small businesses. (Added: 3-Feb-2005 Hits: 1341 )
The customer isn't always right: when to disengage - The Small Business Blog - by Jason Keith
If your best isn't good enough, walk away 95 out of 100 times, the efforts made will be enough and a small business owner will succeed in having a customer stay a customer. But there will be times when no matter what concessions are made, it won't be enough. Sometimes disengaging in a professional way is the only option. Explain clearly what was done to come to a resolution, but if the customer demands something that's unreasonable, apologize and explain why nothing else can be done. Even if a customer has the "last word," take heart in ending the conversation professionally knowing you did all that was possible. Others will see that you put your best foot forward and hopefully appreciate that. And a public attempt is always better than no response at all. (Added: 18-Nov-2011 Hits: 86 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Amazon Reviews Verified By Amazon
Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.