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Top : Customer Service - Retail Sector : Page 3: Customer expectations in the retail sector require top notch customer service for companies to remain competitive. Learn how effective customer service contributes to the bottom line, and how to provide it.
Articles:
Retail Contrarian: Customer Service Training - by naThe end of summer is always an interesting time for our readers. Many of your stores will be slowing down, giving you to time to catch up on projects and fall cleaning. As employees because focused on these other activities it's important that they continue to maximize every customer opportunity and deliver the best possible experience." "There is another group of readers who are now in their peak season. College stores are in rush mode and are slammed with returning students. Even in these crazy weeks it's important that every employee continue to maximize every customer opportunity and deliver the best possible experience." "Here are three tips to ensure all stores have a strong end of summer and start of the fall selling season (Added: 27-Sep-2010 Hits: 222 )
Social Media Has Almost No Effect on Online Retail Purchases [REPORT] - by Todd Wasserman
All those marketers who are rushing to increase their social media spend take note: A new study says social media has almost no influence on online purchasing behavior.""The report, a collaboration between Forrester Research and GSI Commerce, analyzed data captured from online retailers between November 12 and December 20, 2010. The research shows that social media rarely leads directly to purchases online -- data indicates that less than 2% of orders were the result of shoppers coming from a social network. The report found email and search advertising were much more effective vehicles for turning browsers into buyers. (Added: 1-Dec-2011 Hits: 71 )
How to Size Up a Customer - by Eric Ransdell
A good salesperson can take the measure of a customer in a glance. A great salesperson understands that "the goal is not just to sell a suit today - it's to build loyal customers for the future," says Shlomo Maor, associate vice president of training at Men's Wearhouse. Here are Maor's rules for turning reluctant shoppers into loyal clients. (Added: 7-Mar-2005 Hits: 1390 )
Overweight Shoppers: Fed Up With Poor Customer Service - by Alexandra Felice
Sales associates discriminate against overweight female shoppers, and that could mean financial repercussions for certain businesses, according to a Rice University study that will be presented at a psychology conference later this week. Based on data from interactions in 152 stores in a Houston mall, researchers found greater levels of interpersonal discrimination directed toward obese shoppers than toward average-weight customers. The findings were based on reports by the customers and nearby observers on the clerks' eye contact, friendliness, rudeness, smile, premature ending of the interaction, length of interaction time, and negative language and tone. (Added: 14-Apr-2005 Hits: 672 )
46 per cent of online shoppers will leave purchases to the last minute this Christmas - by na
Nearly half (46%) of UK shoppers will be doing last minute online shopping in the week leading up to 25 December this year, but over two thirds (67.3%) don%u2019t trust retailers to deliver gifts before the big day according to new research. 27% simply expect deliveries to be late.""The findings come from the Eptica Christmas 2011 Retail Experience Study which also found that shoppers%u2019 mistrust of retailers%u2019 ability to deliver items on time is made worse by unclear information and unhelpful answers to delivery questions on their websites. (Added: 1-Dec-2011 Hits: 74 )
Does Your Service Sell? - by Kelley Robertson
Do you believe that the "service" part of your business begins after the customer has made a purchase? Think again. Service should be in the forefront of your mind from the minute you greet your customer. (Added: 11-May-2006 Hits: 968 )
5 Ways to Lose Customers in Retail - by Shari Waters
Without customers, we wouldn't be in business. That is why it is surprising how easily retail shops unintentionally drive customers away. Sometimes, understanding the what can ruin a business can help us focus on what not to do while building our enterprise. Here are five simple ways to lose customers. (Added: 27-Sep-2010 Hits: 661 )
Sell More by Seeing Your Store Through Customers' Eyes - by Kare Anderson
The title sound simple, but there's some good material here for small business owners, and retailers, with some concrete tips on creating staff who provide excellent customer care. new (Added: 7-May-2012 Hits: 0 )
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