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Top : Customer Service - Real Estate : Page 2: Huge amounts of money are on the line when people buy real estate and houses. Buyers and sellers need to trust real estate agents, and customer service is the key to generating trust and sales in real estate. Learn about customer service and real estate agents.
Articles:
What Customer Service Means Today | Realtor Magazine - by naThere was a time when providing great service in real estate meant getting an understanding of the lifestyles of clients and teaching them what they didn't already know. Simply providing them with information on homes for sale, pricing, current mortgage rates and data relevant to the transaction gave practitioners a strong leg-up as consumer access to such information was limited. "Today, that doesn't happen anymore," says Austin Allison, CEO of DotLoop, which provides solutions that facilitate paperless real estate transactions. "They call up the agent and say, 'Hey, I found these 15 homes. Can you show them to me?' new (Added: 7-Feb-2012 Hits: 45 )
For Managers: Best Practices For Realtors - Trust Building - by LUCIEN SALVANT
We asked some top real estate brokers what they're doing to help their salespeople win customers' trust and get the sale (Added: 22-Jun-2005 Hits: 960 )
The Importance of Following Up :: Customer Service - by na
Following up is an important aspect in developing your real estate business. It helps you build trusting ongoing relationships with your clients. And the most significant sales are usually the result of these relationships.""In this article, we will discuss the benefits of following up with your customers and the methods to make a good follow-up (Added: 13-Jul-2007 Hits: 835 )
Encourage Customer Complaints :: Customer Service - by na
The first reaction to customer complaint is a negative one. No matter how much you’ve tried, some of them will not be satisfied. But you should try and see customer complaints in a positive light. Complaining clients are clients who care about getting better service. They want to keep working with you. Therefore, instead of seeing complains as a blow to yourself or your business, try and see them as valuable feed-back.""This article will discuss why it’s important to encourage and listen to customers complains and how can you actively help them do it. (Added: 20-Jan-2006 Hits: 1219 )
Changing Models from Marketing to Service - by Blanche Evans
Quality service focuses on the needs of the consumers first, but who teaches that kind of service? "Larry Romito, president of Quality Service Certification, Inc., has created an organization to do exactly that - help agents become more consumer-focused. Heralded by trade organizations such as the Real Estate Brokerage Managers Council and prominent brokers such as Dallas-based Virginia Cook of Virginia Cook Realtors, Romito's concept is to take the reward/award emphasis off production and put it onto service, and then use the results to attract more customers. (Added: 20-Jan-2006 Hits: 491 )
Home builders providing better customer service - by Cheryl Hanna
According to a JD Powers customer satisfaction survey, Canadian home builders last year have been more attentive to the needs of their buyers. Now that the demand for new homes has decreased, buyers have benefited because builders have more time to ensure quality and want to build brand loyalty. (Added: 30-Jul-2010 Hits: 476 )
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