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Top : Customer Service - Real Estate : Page 2: Huge amounts of money are on the line when people buy real estate and houses. Buyers and sellers need to trust real estate agents, and customer service is the key to generating trust and sales in real estate. Learn about customer service and real estate agents.
Articles:
For Brokers: Customer Relationship management - by ROBERT FREEDMANCustomer-relationship management tips for real estate agents. (Added: 20-Jan-2006 Hits: 929 )
Encourage Customer Complaints :: Customer Service - by na
The first reaction to customer complaint is a negative one. No matter how much you've tried, some of them will not be satisfied. But you should try and see customer complaints in a positive light. Complaining clients are clients who care about getting better service. They want to keep working with you. Therefore, instead of seeing complains as a blow to yourself or your business, try and see them as valuable feed-back.""This article will discuss why it's important to encourage and listen to customers complains and how can you actively help them do it. (Added: 20-Jan-2006 Hits: 1362 )
For Managers: Best Practices For Realtors - Trust Building - by LUCIEN SALVANT
We asked some top real estate brokers what they're doing to help their salespeople win customers' trust and get the sale (Added: 22-Jun-2005 Hits: 980 )
Customer Service - the Real Estate Revolution :: Customer Service - by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service %u2013 not sales. "Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings. They%u2019re discovering that business success comes from repeat business and word-of-mouth. "And customer satsfaction is the key. (Added: 13-Jul-2007 Hits: 1133 )
Is The Real Estate Industry In A Value Crisis? - by Blanche Evans
Consumers are saying they want more and that makes service a serious business. "60 percent of global economy is service based," says Romito, "Consequently, the happy-go-lucky, improvisational approach that many Realtors have doesn't cut it any more. They need serious systems, processes and accountability." (Added: 25-Aug-2005 Hits: 1133 )
Home builders providing better customer service - by Cheryl Hanna
According to a JD Powers customer satisfaction survey, Canadian home builders last year have been more attentive to the needs of their buyers. Now that the demand for new homes has decreased, buyers have benefited because builders have more time to ensure quality and want to build brand loyalty. (Added: 30-Jul-2010 Hits: 580 )
The Importance of Following Up :: Customer Service - by na
Following up is an important aspect in developing your real estate business. It helps you build trusting ongoing relationships with your clients. And the most significant sales are usually the result of these relationships.""In this article, we will discuss the benefits of following up with your customers and the methods to make a good follow-up (Added: 13-Jul-2007 Hits: 883 )
Use On-line Feedback Forms to Improve Customer Service - by Realty Times
By now, it's evident. Becoming skilled on the Internet will enhance your business in ways that will bring you more customers, more money, and more growth."""That's all very well and good for you as a REALTORŪ. But how do you translate that into benefits for your customer?""Yes, certainly you have your web site, and certainly you include crucial related links to provide your future client valuable information such where to find local town businesses, discover news sources, hunt down school profiles and more.""All very vital. What else is missing? (Added: 26-Dec-2009 Hits: 434 )
How To Handle Complaints In Your Real Estate Business - by Jeanne Rinaldo
If you are receiving complaints in your real estate business, and everyone does sooner or later, here are a few suggestions that can help you handle them with confidence and class (Added: 20-Jan-2006 Hits: 717 )
Realty Times - Customer Service Doesn't Equal Accessibility - by Dirk Zeller
For years we have been taught as Realtors we must be there for our clients. I hear that all the time from agents across North America. "I want to be there for my clients," we say. But what does 'be there' mean? Does 'be there' mean we are available 24 hours 7 days a week for our clients? Does it mean that we sacrifice? Does it mean missing soccer games, tee ball games, and piano recitals? (Added: 25-Aug-2005 Hits: 655 )
How To Let Real Estate Customers Know You're Busy - But You Do Have Time For Them :: Customer Service - by Marte Cliff
Real estate agents - does your attitude convey professional expertise - or neediness? While your physical appearance goes a long way toward conveying a professional demeanor, what you say and how you behave are even more important. (Added: 13-Jul-2007 Hits: 937 )
Taking Control of Demanding Customers - by Brad Egeland
No matter how big or how small your organization is - you're always going to run into the very demanding customer who wants to make you pull your hair out. And just like with risks you analyze, there are some worth dealing with and some that are just too much of a bother for too little gain. Sometimes you have to pick and choose and decide which ones to cut loose. (Added: 26-Dec-2009 Hits: 583 )
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