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Top : Customer Service - Real Estate: Huge amounts of money are on the line when people buy real estate and houses. Buyers and sellers need to trust real estate agents, and customer service is the key to generating trust and sales in real estate. Learn about customer service and real estate agents.
Articles:
The Best Realtor Knows How To Listen - by Jimmy ArnotHere's some advice for realtors wanting to ensure that they are providing customer service. The number one trait needed for realtors? The ability to listen well to their customers. Find out how to hone your listening skills. (Added: 12-Mar-2010 Hits: 569 )
Above and Beyond the Sale: How to Provide Five-Star Service to Your Real Estate Clients - by Denise Lones
There is one secret you can apply to your business that's known to generate word-of-mouth lifetime referrals -- and it doesn't cost a penny. Yet, we live in a time where very few people seem to use this secret."""It applies to every industry under the sun -- from the gas station to the brokerage firm to real estate. The handful of practitioners of this art are generally the top producers in their field.""What is it? Five-star customer service.""And it's hard to find nowadays. Most people seem focused on themselves wherever we go. They do their job to collect their pay and they go home, forgetting about us once they have our money. (Added: 26-Dec-2009 Hits: 583 )
A Simple Real Estate Sales Strategy: Turn Customers Into Raving Fans! :: Customer Service - by Tessa Stowe
Take these next steps with new clients to turn them into raving fans."What's next after someone becomes your client? What's next is to deliver on what you said you would, and more! As they say, "Under promise and over deliver." People expect you to deliver results. Surprise them by also going the extra mile over and over again. (Added: 20-Jan-2006 Hits: 859 )
Real Estate Weekly: Firm makes customer service its top priority - Vanderbilt Financial Services - Brief Article - by na
n today's fast-paced residential market searching for dependable and discreet financial services can often be a daunting, time consuming task. The professionals at Manhattan-based Vanderbilt Financial Services are committed to complete satisfaction in every aspect of securing a residential loan. They have redefined the process to be totally responsive to a client's needs. (Added: 25-Aug-2005 Hits: 1183 )
Customer Service - the Real Estate Revolution - by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service - not sales. ""Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings. ""They're discovering that business success comes from repeat business and word-of-mouth. (Added: 25-Aug-2005 Hits: 1480 )
Qualities That A Perfect Realtor Should Have - by n/a
Here's an opinion of makes a perfect realtor. Five basic qualities are discussed, and all of them provide good customer service. (Added: 12-Mar-2010 Hits: 826 )
Customer Retention Tips for Today's Challenging Economy - by Peter L. Mosca
excerpt of a radio show interview conducted by Peter L. Mosca, host of Income Property Investment Talk dot com, with Michael Anderson, CCIM, founder and co-owner of RealSource who is filling in for Nate Hanks who is the co-owner at RealSource; Bob Turner, Owner, Southern Properties, LLC, and Mindy Williams, President, RentandRetain.com, will explore proven practical ways to hold on to your valuable customer base, win repeat business and maximize assets. (Added: 26-Dec-2009 Hits: 369 )
Are You Boring Your Customers? :: Customer Service In Real Estate - by Lynn VanDyke
The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, reliable, trust worthy and friendly services. Clients yearn for the days when a company took care of them. (Added: 20-Jan-2006 Hits: 879 )
Coping with cranky real estate clients - by BERNICE ROSS
Being able to handle cranky clients is a skill every Realtor needs to develop. In most cases, the underlying cause of cranky or obnoxious behavior is fear. Becoming angry, arguing or trying to prove your point with a cranky client normally does very little to improve the situation. A better approach is to use the strategy suggested by the conversation above. Notice the following key points that are essential in coping with any type of cranky client (Added: 11-Mar-2010 Hits: 661 )
What Customer Service Means Today | Realtor Magazine - by na
There was a time when providing great service in real estate meant getting an understanding of the lifestyles of clients and teaching them what they didn't already know. Simply providing them with information on homes for sale, pricing, current mortgage rates and data relevant to the transaction gave practitioners a strong leg-up as consumer access to such information was limited. "Today, that doesn't happen anymore," says Austin Allison, CEO of DotLoop, which provides solutions that facilitate paperless real estate transactions. "They call up the agent and say, 'Hey, I found these 15 homes. Can you show them to me?' (Added: 7-Feb-2012 Hits: 79 )
Changing Models from Marketing to Service - by Blanche Evans
Quality service focuses on the needs of the consumers first, but who teaches that kind of service? "Larry Romito, president of Quality Service Certification, Inc., has created an organization to do exactly that - help agents become more consumer-focused. Heralded by trade organizations such as the Real Estate Brokerage Managers Council and prominent brokers such as Dallas-based Virginia Cook of Virginia Cook Realtors, Romito's concept is to take the reward/award emphasis off production and put it onto service, and then use the results to attract more customers. (Added: 20-Jan-2006 Hits: 575 )
Finding and Working With A Good Real Estate Agent - by Steve Cook
Find out how you can ensure that the real estate agent you select will provide the customer service that you desire. Learn what you can say to a potential real estate agent so that he or she will work hard for you and meet all of your expectations. (Added: 28-Feb-2006 Hits: 843 )
What Can We Offer You - by Deidra Darsa
Real estate companies are being creative in finding ways to enhance customer relations and revenue. (Added: 27-Jun-2005 Hits: 1099 )
Coldwell Banker Study Finds Customer Service Is Key To Repeat Business - by Blanche Evans
"Service is king, and it can make or break a company," said Jim Gillespie, president and chief executive officer for Coldwell Banker Real Estate Corporation. "Nothing beats knowledge, experience, problem-solving and responsiveness. Combining that with good manners usually wins a customer for life. It is one thing to talk about excellent customer service, but it is another to demand it and maintain it as a key element of an organization's culture." "In general, the Coldwell Banker study found that the quality of customer service in the residential real estate segment has remained about the same (69 percent) as in the past, while 16 percent believe service levels have increased and 15 percent said they have declined. (Added: 20-Jan-2006 Hits: 870 )
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