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Top : Customer Service - Real Estate: Huge amounts of money are on the line when people buy real estate and houses. Buyers and sellers need to trust real estate agents, and customer service is the key to generating trust and sales in real estate. Learn about customer service and real estate agents.
Articles:
The Best Realtor Knows How To Listen - by Jimmy ArnotHere's some advice for realtors wanting to ensure that they are providing customer service. The number one trait needed for realtors? The ability to listen well to their customers. Find out how to hone your listening skills. (Added: 12-Mar-2010 Hits: 543 )
Real Estate Weekly: Firm makes customer service its top priority - Vanderbilt Financial Services - Brief Article - by na
n today's fast-paced residential market searching for dependable and discreet financial services can often be a daunting, time consuming task. The professionals at Manhattan-based Vanderbilt Financial Services are committed to complete satisfaction in every aspect of securing a residential loan. They have redefined the process to be totally responsive to a client's needs. (Added: 25-Aug-2005 Hits: 1060 )
How To Handle Complaints In Your Real Estate Business - by Jeanne Rinaldo
If you are receiving complaints in your real estate business, and everyone does sooner or later, here are a few suggestions that can help you handle them with confidence and class (Added: 20-Jan-2006 Hits: 668 )
For Managers: Best Practices For Realtors - Trust Building - by LUCIEN SALVANT
We asked some top real estate brokers what they're doing to help their salespeople win customers' trust and get the sale (Added: 22-Jun-2005 Hits: 949 )
For Brokers: Customer Relationship management - by ROBERT FREEDMAN
Customer-relationship management tips for real estate agents. (Added: 20-Jan-2006 Hits: 902 )
Customer Service - the Real Estate Revolution - by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service – not sales. ""Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings. ""They’re discovering that business success comes from repeat business and word-of-mouth. (Added: 25-Aug-2005 Hits: 1437 )
What Can We Offer You - by Deidra Darsa
Real estate companies are being creative in finding ways to enhance customer relations and revenue. (Added: 27-Jun-2005 Hits: 1071 )
Coping with cranky real estate clients - by BERNICE ROSS
Being able to handle cranky clients is a skill every Realtor needs to develop. In most cases, the underlying cause of cranky or obnoxious behavior is fear. Becoming angry, arguing or trying to prove your point with a cranky client normally does very little to improve the situation. A better approach is to use the strategy suggested by the conversation above. Notice the following key points that are essential in coping with any type of cranky client (Added: 11-Mar-2010 Hits: 523 )
Above and Beyond the Sale: How to Provide Five-Star Service to Your Real Estate Clients - by Denise Lones
There is one secret you can apply to your business that's known to generate word-of-mouth lifetime referrals -- and it doesn't cost a penny. Yet, we live in a time where very few people seem to use this secret."""It applies to every industry under the sun -- from the gas station to the brokerage firm to real estate. The handful of practitioners of this art are generally the top producers in their field.""What is it? Five-star customer service.""And it's hard to find nowadays. Most people seem focused on themselves wherever we go. They do their job to collect their pay and they go home, forgetting about us once they have our money. (Added: 26-Dec-2009 Hits: 432 )
Are You Boring Your Customers? :: Customer Service In Real Estate - by Lynn VanDyke
The business world is changing and your company must catch up. Consumers are driving the quest for information and personality. Customers are demanding to trade their hard earned cash for prompt, reliable, trust worthy and friendly services. Clients yearn for the days when a company took care of them. (Added: 20-Jan-2006 Hits: 771 )
Changing Models from Marketing to Service - by Blanche Evans
Quality service focuses on the needs of the consumers first, but who teaches that kind of service? "Larry Romito, president of Quality Service Certification, Inc., has created an organization to do exactly that - help agents become more consumer-focused. Heralded by trade organizations such as the Real Estate Brokerage Managers Council and prominent brokers such as Dallas-based Virginia Cook of Virginia Cook Realtors, Romito's concept is to take the reward/award emphasis off production and put it onto service, and then use the results to attract more customers. (Added: 20-Jan-2006 Hits: 485 )
Qualities That A Perfect Realtor Should Have - by n/a
Here's an opinion of makes a perfect realtor. Five basic qualities are discussed, and all of them provide good customer service. (Added: 12-Mar-2010 Hits: 715 )
Home builders providing better customer service - by Cheryl Hanna
According to a JD Powers customer satisfaction survey, Canadian home builders last year have been more attentive to the needs of their buyers. Now that the demand for new homes has decreased, buyers have benefited because builders have more time to ensure quality and want to build brand loyalty. (Added: 30-Jul-2010 Hits: 471 )
Finding and Working With A Good Real Estate Agent - by Steve Cook
Find out how you can ensure that the real estate agent you select will provide the customer service that you desire. Learn what you can say to a potential real estate agent so that he or she will work hard for you and meet all of your expectations. (Added: 28-Feb-2006 Hits: 720 )
A Simple Real Estate Sales Strategy: Turn Customers Into Raving Fans! :: Customer Service - by Tessa Stowe
Take these next steps with new clients to turn them into raving fans."What's next after someone becomes your client? What's next is to deliver on what you said you would, and more! As they say, "Under promise and over deliver." People expect you to deliver results. Surprise them by also going the extra mile over and over again. (Added: 20-Jan-2006 Hits: 684 )
Coldwell Banker Study Finds Customer Service Is Key To Repeat Business - by Blanche Evans
"Service is king, and it can make or break a company," said Jim Gillespie, president and chief executive officer for Coldwell Banker Real Estate Corporation. "Nothing beats knowledge, experience, problem-solving and responsiveness. Combining that with good manners usually wins a customer for life. It is one thing to talk about excellent customer service, but it is another to demand it and maintain it as a key element of an organization's culture." "In general, the Coldwell Banker study found that the quality of customer service in the residential real estate segment has remained about the same (69 percent) as in the past, while 16 percent believe service levels have increased and 15 percent said they have declined. (Added: 20-Jan-2006 Hits: 778 )
Encourage Customer Complaints :: Customer Service - by na
The first reaction to customer complaint is a negative one. No matter how much you’ve tried, some of them will not be satisfied. But you should try and see customer complaints in a positive light. Complaining clients are clients who care about getting better service. They want to keep working with you. Therefore, instead of seeing complains as a blow to yourself or your business, try and see them as valuable feed-back.""This article will discuss why it’s important to encourage and listen to customers complains and how can you actively help them do it. (Added: 20-Jan-2006 Hits: 1212 )
How To Let Real Estate Customers Know You're Busy - But You Do Have Time For Them :: Customer Service - by Marte Cliff
Real estate agents - does your attitude convey professional expertise - or neediness? While your physical appearance goes a long way toward conveying a professional demeanor, what you say and how you behave are even more important. (Added: 13-Jul-2007 Hits: 815 )
Is The Real Estate Industry In A Value Crisis? - by Blanche Evans
Consumers are saying they want more and that makes service a serious business. "60 percent of global economy is service based," says Romito, "Consequently, the happy-go-lucky, improvisational approach that many Realtors have doesn't cut it any more. They need serious systems, processes and accountability." (Added: 25-Aug-2005 Hits: 1050 )
Customer Service - the Real Estate Revolution :: Customer Service - by Glenn Murray
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service %u2013 not sales. "Competition and technology now give customers almost unlimited choices, so agents are having to work harder and spend more to win listings. They%u2019re discovering that business success comes from repeat business and word-of-mouth. "And customer satsfaction is the key. (Added: 13-Jul-2007 Hits: 989 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.