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Top : Customer Service - Not For Profits: We usually think of customer service from companies aimed at making profits, but customer service is also an important part of the operations of Not For Profit/Non Profit organizations. That's what we'll cover in this section
Articles:
Nonprofit Customer Service - by naAs presented in Fast Company, here are some tips on building loyalty via exceptional customer service. They're offered by Micah Solomon, co-author of Exceptional Service, Exceptional Profit.""Do nonprofits have "customers" and do they deliver "customer service"? You better believe it!""I think every one of Solomon's seven tips applies … especially when you roll in the cultivation of major gift donors. Here they are (but read Solomon's concrete examples too) (Added: 17-Oct-2011 Hits: 89 )
How Social Media Improves Nonprofit Customer Service - Nonprofit Hub - Nonprofit Hub - by na
Social media gets a bad rap for undermining human interaction. With regard to nonprofits, critics worry that social media diminishes customer service because contact with donors and supporters is increasingly online. But this criticism is misguided and even unfair. In fact, social media can improve nonprofit customer service because it gives supporters another way to contact your nonprofit.""When used correctly, leading nonprofits nurture relationships with donors on social media. For example, if a supporter complains about your nonprofit on Facebook, and if your nonprofit is paying attention (as it should), you can respond swiftly and directly.""Read the following article for insight on how your nonprofit can use social media to improve customer service, and for an example of a major nonprofit that did just that. (Added: 1-Dec-2011 Hits: 186 )
Nonprofits and Social Media: Technology Isn't Killing Customer Service - by Amy Stephan
Video may have killed the radio star, but technology hasn't killed customer service. As non-profit organizations (NPOs) slowly begin to embrace social networking, there are still those who feel that using technology to interact with customers is impersonal and diminishes the level of service offered. Strictly relying on auto-generated responses when dealing with customers online is a bad idea, but used properly, social media can actually improve your interaction with clients. (Added: 1-Dec-2011 Hits: 105 )
Customer Service in Non-Profit Organizations - by na
s presented in Fast Company, here are some tips on building loyalty via exceptional customer service. They're offered by Micah Solomon, co-author of Exceptional Service, Exceptional Profit.""Do nonprofits have "customers" and do they deliver "customer service"? You better believe it! (Added: 1-Dec-2011 Hits: 170 )
Want To Keep Your Donors Happy? Admit it When You're Wrong - by na
ustomer service is an often overlooked aspect of the nonprofit world. But it can't be ignored. As donors, we need to realize that mistakes can happen while a nonprofit handles many donations at a time. But as nonprofits, you need to realize that a timely acknowledgement of any mistake made is more valuable than you'd think. Attentive customer service is a must in the nonprofit world, because so much of your monetary success depends on the contentedness of your donors. They're giving to your cause for a reason--they picked you, so don't make them regret their choice. Politeness and humility in the event of an error can go further than you realize. (Added: 1-Dec-2011 Hits: 187 )
Customer Service in Non-Profit Organizations - by Gaebler
Customer service in non-profit organizations? You bet! Customer service is a universal challenge…and a universal opportunity. We provide some helpful thoughts on nonprofit customer service. (Added: 17-Oct-2011 Hits: 160 )
Nonprofit Customer Service: Learning from United's BIG Mistake - by na
I recognize that not every problem or complaint is valid nor can they all be addressed to the satisfaction of the customer, but at the heart of this issue is continued poor customer service. Nonprofits need to take note of this example and take better care of their customers be they members, donors, or beneficiaries. Here are some thoughts that might help your nonprofit avoid a complaint from becoming a full blown "United Breaks Guitars". (Added: 17-Oct-2011 Hits: 185 )
Nonprofit Organizations and Customer Service: Handbook for Creating Customer Feedback System - by Paige Teegarden
Seven page "guide" on the principles and actions attached to customer service in the non-profit sector (Added: 17-Oct-2011 Hits: 116 )
Nonprofit Customer Service - by T Belford
s presented in Fast Company, here are some tips on building loyalty via exceptional customer service. They're offered by Micah Solomon, co-author of Exceptional Service, Exceptional Profit.""Do nonprofits have "customers" and do they deliver "customer service"? You better believe it! (Added: 1-Dec-2011 Hits: 295 )
Nonprofit Customer Service: The Good, The Bad, and the Ugly - by Tobi Johnson
It has really got me thinking about customer service in the social sector. Is it good enough, or can we do better? What if we delivered five star service to each and every person we touched? What if your organization was known as the Ritz Carlton or Nordstrom of nonprofits (in terms of service, not budget!)? How would that impact the loyalty of your clients, volunteers, and supporters? How about your staff morale? How would improved service boost your marketing and fundraising efforts?""I'm convinced that a focused attention to delivering exceptional service can have a positive impact on individual client's lives, program outcomes, and your overall financial sustainability. And it needn't cost an arm and a leg to pull it off. (Added: 17-Oct-2011 Hits: 157 )
Customer service for nonprofits - Lost Donors and customer service - by Katya
According to a slew of research studies in the latest Chronicle of Philanthropy, (sorry, this link only works if you subscribe), most donors stop giving to charity because of dissatisfaction with how they were treated by the charity rather than personal constraints like financial problems.""The poor service? Too much mail, no thank-you acknowledgements, and little information on how their money was spent.""Wow. Are we as awful as the corporate sector on this front? (See this old post on the topic.) (Added: 17-Oct-2011 Hits: 158 )
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