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Top : Customer Service - Legal Sector : Page 3: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:
Teaching Lawyers to Ask About Customer Service - by Dee SchiavelliAccording to the author of this article, lawyers do not typically ask their clients for feedback. Find out why this is so, and pick up a few pointers that will help lawyers think about providing customer service on an on-going basis. Also find out why it is so important for those in the legal sector. (Added: 10-Feb-2010 Hits: 706 )
The Pheromone of Client Service - by David H. Freeman
Customer Service within the legal sector is vital. And this article presents a good argument. See why lawyers need to provide customer service to their clients.""When we know 80 to 90 percent of our revenue comes from existing clients and, at the same time, fail to implement a rigorous client service process, we hurt both our firm and our clients. There is no more important job for a leader than encouraging across-the-board delivery of exceptional service. Following are some steps to consider for building a more robust approach:" (Added: 10-Feb-2010 Hits: 382 )
In Search of Perfect Client Service: Are There Definite Rights And Wrongs For Client Satisfaction Surveys? - by Patrick J. Lamb
Over the past several months, Jim Hassett, Dan Hull, Michelle Golden, Tom Kane, Tom Collins (via guest blogger Jim Remsen) and I (and if I have left out anyone involved in the dialogue, my profound apologies) have been having an on-going dialogue about client satisfaction surveys. Good summary posts are here and here.""Jim Hassett then advanced the ball even further with a provacative post "Should You Sell During Client Satisfaction Reviews." Jim quoted Womble Carlyle's Director of Sales, Steve Bell: (Added: 20-Oct-2010 Hits: 147 )
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