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Top : Customer Service - Legal Sector : Page 2: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:
When to Say No: 10 Ways to Select and Reject a Client - FindLaw - by Edward PollIt may seem odd to consider that part of customer service can involve NOT talking on a client, but that is the case in many professional areas. This is a great article on the benefits of selecting clients within the law practice. (Added: 19-Oct-2011 Hits: 49 )
What Clients Want: Learn How to Listen to Clients When They Talk - by Jay G. Foonberg
This article features Foonberg's rules of listening. You already know that listening is KEY to good two-communication. Now you'll want to read this article for reminders to good listening techniques. Review the four basic needs that a client has when he/she begins a working relationship with you. (Added: 5-Nov-2004 Hits: 587 )
Lawyers Often Lack the Skills Needed to Draw, Keep Clients - by Jane Porter
Firms are enlisting coaches who work one-on-one with their lawyers on how to keep up with existing clients and court new ones. See how your law firm could benefit from this type of marketing. (Added: 10-Feb-2010 Hits: 450 )
A Decade as a Solo - by Carolyn Elefant
The past decade has been one of the most exciting and tumultuous times in our generally staid legal profession. Change has roared through, uprooting longstanding traditions like the venerated seven-year law firm partnership track and biglaw's distaste for advertising, and chipping away at others, such as the assumption that attorneys (especially women) must subordinate family life to career in order to succeed. (Added: 24-Oct-2004 Hits: 516 )
How to Really Set Yourself Apart From the Competition - by Mark Merenda
I hope you're the world's greatest attorney. Maybe you are. But in marketing terms, that won't do you much good. Believe me, you can be world's most brilliant lawyer and still starve. "But don't despair. I am going to tell you the real secret -- how you can differentiate yourself, blow your competition away, and have an endless line of referrals at your door. (Added: 23-Mar-2006 Hits: 510 )
Better Legal Billing: Win Win Client Options - by Dan Harris
In the old days of legal billing, lawyer's invoices — usually a single page of elegant letterhead—contained only the phrase, "legal services rendered," and a hefty dollar amount. No time breakdowns, no list of activities performed or equipment and supplies used—just a final, usually shocking, charge. (Added: 24-Oct-2004 Hits: 780 )
In Search of Perfect Client Service: Are There Definite Rights And Wrongs For Client Satisfaction Surveys? - by Patrick J. Lamb
Over the past several months, Jim Hassett, Dan Hull, Michelle Golden, Tom Kane, Tom Collins (via guest blogger Jim Remsen) and I (and if I have left out anyone involved in the dialogue, my profound apologies) have been having an on-going dialogue about client satisfaction surveys. Good summary posts are here and here.""Jim Hassett then advanced the ball even further with a provacative post "Should You Sell During Client Satisfaction Reviews." Jim quoted Womble Carlyle's Director of Sales, Steve Bell: (Added: 20-Oct-2010 Hits: 132 )
The Pheromone of Client Service - by David H. Freeman
Customer Service within the legal sector is vital. And this article presents a good argument. See why lawyers need to provide customer service to their clients.""When we know 80 to 90 percent of our revenue comes from existing clients and, at the same time, fail to implement a rigorous client service process, we hurt both our firm and our clients. There is no more important job for a leader than encouraging across-the-board delivery of exceptional service. Following are some steps to consider for building a more robust approach:" (Added: 10-Feb-2010 Hits: 369 )
Dealing with the Difficult Clients In A Law Practice - by Carole Curtis
Excellent article and advice on dealing with difficult clientele within the context of a law practice. (Added: 19-Oct-2011 Hits: 56 )
How to Handle Difficult Clients - FindLaw - by Steven A. Meyerowitz
Lawyers work with clients often upset and frustrated. In this article, lawyers will find some suggestions about how to work with their more difficult clients. (Added: 19-Oct-2011 Hits: 88 )
Client Expectations - Text To Clarify Customer Expectations In A Law Practice - by Pincus Law
Text that illustrates how to manage client/customer expectations for a legal practice (Added: 20-Oct-2010 Hits: 107 )
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