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Top : Customer Service - Legal Sector: Lawyers, those in legal offices and those in the court system often deal with difficult, challenging situations with clientele. Learn more about providing effective customer service in legal and court situation.
Articles:
A Reshuffling of the Legal Profession - by Jerry LawsonThousands of entrepreneurs and investors overestimated the short term changes that the Internet would cause. Today the inverse error is in vogue. Most people underestimate the significance of the long range changes that the Internet will bring about. (Added: 24-Oct-2004 Hits: 781 )
How to Handle Difficult Clients - FindLaw - by Steven A. Meyerowitz
Lawyers work with clients often upset and frustrated. In this article, lawyers will find some suggestions about how to work with their more difficult clients. (Added: 19-Oct-2011 Hits: 105 )
In Search of Perfect Client Service: The Unique Relationship Between Clients and Lawyers: - by Patrick J. Lamb
Trust me, for a moment at least, that all of the following points eventually will come together.""Every time I have the opportunity, I ask in-house counsel about whether their lawyers conduct formal or informal satisfaction meetings. Almost invariably, the answer is no. I always follow up by asking whether the client would find such meetings useful. With equal frequency, the answer is yes.""From time to time, I ask lawyers whether they conduct formal or informal satisfaction meetings. Almost invariably the answer is no. When explaining why, lawyers almost always say the same thing: if there is anything wrong, my client will tell me. The gist of their point is that their relationship with their client is special and how dare for me for even implying that something so gauche as a discussion is needed. (Added: 20-Oct-2010 Hits: 155 )
Lawyers as Leaders of Change in Customer Service by Professionals - by Matthew Buchanan
Read one lawyer's opinion of the general decline of customer service within virtually every service and industry. The author has some strong thoughts about improving customer service in the legal services sector. (Added: 23-Mar-2006 Hits: 776 )
How to deal with the difficult client during the retainer: Five tips to stay sane and stay in practice - by Carole Curtis
Lawyers deal with often upset, angry, and sometimes desperate clients who are sometimes potentially violent and dangerous. here are five tips for dealing with difficult clients within a law office setting. (Added: 19-Oct-2011 Hits: 83 )
How to Really Set Yourself Apart From the Competition - by Mark Merenda
I hope you're the world's greatest attorney. Maybe you are. But in marketing terms, that won't do you much good. Believe me, you can be world's most brilliant lawyer and still starve. "But don't despair. I am going to tell you the real secret -- how you can differentiate yourself, blow your competition away, and have an endless line of referrals at your door. (Added: 23-Mar-2006 Hits: 599 )
Dealing with the Difficult Clients In A Law Practice - by Carole Curtis
Excellent article and advice on dealing with difficult clientele within the context of a law practice. (Added: 19-Oct-2011 Hits: 66 )
Client Rights - by n/a
This article is an in-depth discussion of the 10 basic rights a client should expect to receive from his or her legal counsel. Legal clients are entitled to: respect, control, competence, attention, loyalty, the truth, efficiency, budgets, a fair-written agreement, and lastly, reasonable bills. Read the article for more information. (Added: 14-Nov-2004 Hits: 699 )
Client Surveys and Audits - by Patrick J. Lamb
A collection of ideas, tips and thoughts on customer service issues for legal practices (Added: 20-Oct-2010 Hits: 198 )
HOW TO HANDLE DIFFICULT CLIENTS Pointers That Will Help You Stay Sane and Safe | Law Practice Management Section - by Justice Carole Curtis
Some useful tips for lawyers here, but there's a lot more that can be done to ensure difficult clients do not eat up law office time unnecessarily. (Added: 19-Oct-2011 Hits: 93 )
Delivering Value to Clients - by Art Italo
Excellent questions to ask your client are presented in this article if you are concerned about delivering excellent customer service to your legal client. The primary focus of this article is communication. It is no big surprise that a continual dialogue (talking and listening) with your client can almost guarantee the delivery of value to your client. The article includes questions that need answering at the beginning of your relationship and during your working relationship. (Added: 1-Nov-2004 Hits: 895 )
Six Things That Drive Clients Crazy (And What You Can Do to Avoid Them) - by Ed Poll
Poor Responsiveness is number one on this author's list of things to do if you are not interested in providing your client with good customer service. Some other habits listed are: "lack of innovation, and not letting the client know what is going on. This article also provides cures for each of these (and other) bad habits. See if you recognize your habits in this article. (Added: 5-Nov-2004 Hits: 591 )
When to Say No: 10 Ways to Select and Reject a Client - FindLaw - by Edward Poll
It may seem odd to consider that part of customer service can involve NOT talking on a client, but that is the case in many professional areas. This is a great article on the benefits of selecting clients within the law practice. (Added: 19-Oct-2011 Hits: 63 )
What Clients Want: Learn How to Listen to Clients When They Talk - by Jay G. Foonberg
This article features Foonberg's rules of listening. You already know that listening is KEY to good two-communication. Now you'll want to read this article for reminders to good listening techniques. Review the four basic needs that a client has when he/she begins a working relationship with you. (Added: 5-Nov-2004 Hits: 599 )
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