|
Top : Customer Service - Internal Customers: Many people deal with customers WITHIN their own companies. Internal customers are those people and employees who might use your services and products, who reside in the same company. For example the computer department, and human resources department serve internal needs.
Articles:
The Key To Productivity Is Internal Customers - by Carole NicolaidesSuperior internal customer service has a far-reaching arm. It extends to morale, productivity, profitability, external customer service, and every other area of your business. Those who receive excellent internal customer service exhibit pride, are quick to voluntarily offer assistance to others, and to identify and head of problems. And so begins this article that demonstrates the value of an internal customer oriented corporation. This article is worth reading. pop (Added: 15-Nov-2004 Hits: 8413 )
Handle With Care - by Keith M. Hammond
How UPS handles packages starts with how it handles its people. Here are five lessons on the art of delivering for your people - your internal customers. pop (Added: 2-Mar-2005 Hits: 3262 )
Taking Care of Your Internal Customers - by Missouri Small Business Centers
Just as satisfied external customers lead to financial success, satisfied employees can also lead to long-term success of an organization. The concept of taking care of your internal customers may seem common sense, but to get employees to apply the concept, there is a lot more involved than meets the eye. Improving internal customer service is made possible by having sound systematic processes with training provided to employees, along with the performance measurement on processes and accompanying improvement strategies. (Added: 26-Dec-2009 Hits: 2207 )
Tips For Internal Customer Service - by Scott Miller
Customer service is a major focus of many successful companies. And many of those companies have determined that making employees happy leads to legendary customer service. pop (Added: 15-Feb-2006 Hits: 8284 )
Good Customer Service Is More Than Good PR - by Patricia Fripp, CSP, CPAE
This little article is a great example of how one employee's inattentive attitude can almost nullify another employee's exceptional customer service attitude. This story will stay with you a long time and maybe will change the way you acknowledge people when they let you know how pleased they are with your service. pop (Added: 13-Dec-2004 Hits: 2768 )
Internal Customer Service: Getting Your Organization To Work Together - by Scott Miller
Providing exceptional customer service lies at the heart of the mission of many organizations. It is the central theme of books, articles, motivational seminars and business courses. Its value is undisputed in business circles. What many companies fail to focus on, however, is the primary path to exceptional customer service: internal customer service. pop (Added: 15-Feb-2006 Hits: 6375 )
Serving Internal Customers by Lane Baldwin - by Lane Baldwin
Make no mistake. Your teammates are as important to your success as the people walking through your door. And the better you serve your team mates, the more they will help you succeed. Adopt some of these methods to better serve your team. pop (Added: 28-Mar-2006 Hits: 7045 )
Providing Excellent Internal Customer Service - Article by Donna Earl - by Donna Earl
The foundation for outstanding internal customer service is excellent interdepartmental communication and cooperation. Dialogue between internal customers and internal providers (or vendors) must include agreements about the following topics: (Added: 26-Dec-2009 Hits: 1792 )
Internal Supplier-Customer Chains and GET-DO-GIVE Cycles… - by n/a
If you are interested in implementing the internal customer concept within your company or just want to refresh your current concepts, this article will provide you with a good working model of the supplier - customer chain. Worth the read for someone new to the concept of providing customer service via internal customers. pop (Added: 15-Nov-2004 Hits: 4260 )
The Value of Internal Customers - by Brian Kimball
It is generally recognized that if two companies are supplied with the same physical assets - equal numbers of employees and the same product and market - one of the companies will clearly out perform the other. The reason for this is not a matter of luck. Rather, it is due to one company's failure to take advantage of its intangible assets versus the other's ability to make more strategic utilization of these same assets. pop (Added: 15-Nov-2004 Hits: 6244 )
Customer Delight - by Dr. John T. Self
When a company's internal customers are happy and believe in the company they work for, it is often the best PR a company can hope for. See what you can do for your internal customers to improve your customer service so that your external customers are delighted. pop (Added: 14-Dec-2004 Hits: 5618 )
Providing Excellent Internal Customer Service - Article by Donna Earl - by na
Tips and advice on providing better customer service to internal customers. Basic but useful pop (Added: 10-Jul-2007 Hits: 8949 )
Internal Customers are Still Customers - by na
We have a number of clients who take a significant number of calls from internal customers. It might be a co-worker from another division, another customer support department, or an outside sales person. Do we analyze these calls? Yes, in most cases we do include some of these calls in the sample. Here are a couple of reasons pop (Added: 10-Jul-2007 Hits: 6796 )
Identifying Internal Customers and Measuring Their Satisfaction - by na
Satisfying customers could be described as a company's ability to generate genuine teamwork among all departments in the organization: sales, marketing, credit and receivables, manufacturing, distribution, packing and shipping, quality, production planning, etc.; and to instill in every individual the constant awareness that customer service is everyone's business.""This description emphasizes the importance of customer service as an organizational responsibility. However, too often, a single department in a vertically structured organization is held accountable for apparent customer service failures that, for the most part, originate outside that department's responsibility and are beyond its control.""Deductions and disputes are prime examples of costly process problems within a company that could often be avoided or at least, the resolution could be hastened, through better customer service or communication. (Added: 26-Dec-2009 Hits: 1246 )
We have much more on this topic: Please Search!
|
Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
Get The printed version from amazon!
Got A Kindle? We have it covered. Click here to get your copy from the Kindle store.
Amazon Reviews Verified By Amazon
Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.