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Top : Customer Service - Hospitality Industry : Page 3: There's no industry that DEMANDS customer service more than the hospitality industry -- hotels, restaurants and related sectors. Learn how to provide effective customer service in the hospitality industry.
Articles:
Showing Customer Appreciation - Restaurant Customer Service - by naCustomer appreciation is a key component of great customer service at restaurants. Customers enjoy being acknowledged and appreciated. Customers who come to your restaurant regularly want to know that you value their business. New customers want you to feel welcomed and attended to. One of the best ways for restaurants to keep customers happy is to show that you care about their business. (Added: 31-Oct-2011 Hits: 196 )
The Ritz Puts on Stand-Up Meetings - by Cathy Olofson
The Ritz-Carlton chain is the only hotel company to receive the coveted Malcolm Baldrige National Quality Award. Here's a look at methods they use to guide their success. (Added: 20-Mar-2005 Hits: 1507 )
I Feel the Need to Believe - by Tracy Faleide
Meet Slim, the owner and operator of the Sierra Motel in Traverse City, Michigan. This narration is a first hand experience with Slim's idea of customer service. See how you can apply these customer service values to your mission statement. (Added: 29-Mar-2010 Hits: 710 )
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