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Top : Customer Service - Hospitality Industry : Page 2: There's no industry that DEMANDS customer service more than the hospitality industry -- hotels, restaurants and related sectors. Learn how to provide effective customer service in the hospitality industry.
Articles:
Customer Service Doesn't Cut It Anymore - by Roger H. NunleyConventional wisdom says an organization must have satisfied customers if it is to survive. But today, organizations are realizing that satisfying customers may not be enough. (Added: 23-Oct-2004 Hits: 1869 )
What Guests Really Want - The Power of CRM - by Neil Holm
Often referred to as a type of technology, CRM (Customer Relationship Management) is first and foremost a business philosophy - a way to consistently treat your guests right. Technology is the enabler that helps get useful information into the hands of your management and staff so that they can more powerfully foster guest satisfaction and loyalty. The big payoff? Increased revenue, increased profits and more targeted marketing efforts. (Added: 23-Oct-2004 Hits: 2721 )
I Feel the Need to Believe - by Tracy Faleide
Meet Slim, the owner and operator of the Sierra Motel in Traverse City, Michigan. This narration is a first hand experience with Slim's idea of customer service. See how you can apply these customer service values to your mission statement. (Added: 29-Mar-2010 Hits: 662 )
How Perceptions of Customer Service Have Changed - Improving C.S. by John T. Self - by Dr. John T. Self
This article offers two explanations as to why the service or hospitality industry has problems implementing good quality service. This is a worth-while read for those who are interested in improving customer service in the hospitality industry. (Added: 14-Dec-2004 Hits: 2004 )
Customer Service Training | An Inclusive Customer Service Training Program Is The Engine Behind Stellar Customer Service And Guest Loyalty - by Peter Anderson
Customer Service Training (CST) is proactive and provides employees with the tools they need to meet or exceed guest expectations. CST is that never-ending, all-inclusive process that bridges textbook training scenarios with operational realities. The traditionally high amount of turnover experienced with line employees in the hospitality industry requires that Customer Service Training, introduced as a part of the orientation process, must be reinforced regularly. (Added: 24-May-2005 Hits: 2641 )
Discover the Ritz-Carlton Mystique - by Bill Lampton
Why is the Ritz-Carlton the model for providing the best customer service in the hotel and hospitality industry. Find out here. pop (Added: 24-May-2005 Hits: 2826 )
Hospitality Customer Service - Panacea or Placebo | By John R. Hendrie - by John Hendrie
Collectively, our business in Hospitality is to maximize the visitor expectation and ensure that the experience is memorable for all the right reasons. There is a tripod in place: service, product, facility. Emphasis only on one of these foundational legs merely swings the equation out of whack. You can have all the Customer Service emphasis in the world, but if your product – rooms, food, physical plant, merchandise – is seen as without value, you crash! The balance of the tripod is the experience. pop (Added: 24-May-2005 Hits: 3026 )
Weathering the Perfect Storm - by Cheryl Dahle
Hotels in San Francisco have been hit harder by the economic downturn than in any other city. One progressive hotelier, Joie de Vivre's Chip Conley, plans to survive -- and thrive -- by focusing on investors, employees, and customers. (Added: 20-Mar-2005 Hits: 1013 )
Creating a Culture of Customer Service - Hotels - by Carol Verret
Organizational cultures exist either consciously or unconsciously, we can choose the culture that we want to work within and transmit to our employees and customers. A guest can feel a %u2018culture%u2019 within a hotel just as a passenger can tell if the airline is serious about customer service. (Added: 24-May-2005 Hits: 2508 )
What Do Customers Want? (Restaurants) - by na
As you created your restaurant, you probably thought a great deal about your customers -- what kind of food, what kind of atmosphere, what kind of lighting -- all sorts of things that would please your customers."So, what do your customers want? Good food? Sure! The lowest price? Maybe (Added: 8-Jan-2010 Hits: 943 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Amazon Reviews Verified By Amazon
Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.