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Top : Customer Service - Health Sector : Page 2: Doctors, nurses, and those that work in health care settings (including HMO's) deal with people who are often stressed and need special care. Learn how customer service applies to those that work in the health sector, and with people with health problems.
Articles:
Hot Projects: Healthcare - by Jason ComptonThe nervous parents calling BJC HealthCare's after-hours pediatric-nursing help line can't be kept on hold, waiting for answers. So when the St. Louis-based, 13-hospital network looked to improve performance and cut costs for the triage service, everyone benefited (Added: 12-Jun-2005 Hits: 926 )
Managing the Care of Complex, Difficult Patients in the - by Eileen F. Morrison, PhD, RN; Anita Ramsey, MSW, ACSW; and Beverly A. Synder
The increasing medical, psychological, and social complexity of hospitalized patients is a serious concern. Most staff nurses are inadequately prepared to deal with the complexity of these patient's issues. The difficult patient is described as having a medical condition requiring hospitalization and who also exhibits problems such as pain, substance abuse, and issues such as anger, manipulation, or noncompliance which are difficult and challenging behaviors. An overview of the most troublesome patients seen in the inpatient setting today and some clinical direction on how to best manage these patients are presented. (Added: 19-Oct-2011 Hits: 62 )
Customer service in the medical office. - by Barbara Good
The importance of customer service has recently become more of a focus and priority for medical practices. Numerous articles have been written on the topic, including one that appeared in the New England Journal of Medicine. At our recent Physician Practice Conferences, the session led by Certified Etiquette and Protocol Consultant, Pam Harvit, "Office Protocol and Etiquette," has become one of the highest rated sessions. ""Why all this emphasis on medical etiquette and good customer service? Why should practices be concerned about the etiquette involved in treating patients? Better yet, how does your practice measure up customer service wise? (Added: 19-Oct-2011 Hits: 87 )
How to set up a concierge practice - Medical Economics - by Wayne J. Guglielmo
Doc, you realize your office is a lot like Disney World," an unhappy patient quipped to Mark R. Wheeler, an internist in Louisville. "It's a three-hour wait for a 20-second ride." """That comment spoke volumes about what was going on in my practice," says Wheeler. "I was always behind. My patients weren't happy, and neither were my staff, my family, or me." (Added: 22-Jan-2006 Hits: 1162 )
The Impact of Healthcare Reform on Patient Satisfaction - by Dale Wolf
The double-edged sword swings once more! The sword swings and cuts both ways. What seems good turns out to be a bit more complicated than anyone wanted to admit. Don't bring up problems when you are trying to pass legislation. Get it passed and hope you can duck below the sword as [...] (Added: 15-Mar-2011 Hits: 152 )
Medical Ethics | Difficult Patients - by na
In theory, physicians and patients are free to choose the healthcare relationships they wan. In practice, however, many physicians and patients come into relationships because of the way in which they are employed and insured. Medical students, especially, are not free to pick and choose the patients they will interact with during the course of their education.""Patients can be demanding, vindictive, dependent, slow, and so on down the list of human weaknesses and vice. It should also be remembered that patients can see these same faults in physicians. It is important that physicians develop effective strategies for dealing with a broad range of people in ways that protect core values in the humane treatment of patients. (Added: 19-Oct-2011 Hits: 95 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Amazon Reviews Verified By Amazon
Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.