|
Top : Customer Service - Government and Public Sector : Page 3: Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.
Articles:
Government, Customer Service, Technology, Oh My! | Customer Service In Government - by Robert BacalIs technology improving service to citizens provided by government? Well, yes and no. Great strides have been made, but there's a fundamental issue: the time human beings spend SERVING the technology that is supposed to serve them. Check out these real stories. new (Added: 17-Apr-2012 Hits: 1 )
Customer Service Government? - by Robert Cornwall
what is interesting to me is the concept of voter/citizen as customer. In these campaigns, Snyder's included, the citizen is addressed as a customer, but what does that mean? If Snyder means that things like transparency and efficiency and even good service should be part of the governmental ethos, well I would agree. But, if citizens are customers, or at least considered customers, does that not feed the consumerist mentality that makes governance almost impossible. Government is put in the position of pleasing individual customers, which means it may not do what is right, but what is expedient. I think we're already there, but this only makes it more apparent. (Added: 12-Jan-2012 Hits: 125 )
We have much more on this topic: Please Search!
|