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Top : Communication : Interpersonal Communication: Develop your interpersonal communication skills and pave the way for better relationships, and less conflict at work and in your relationships.
Articles:
Eye of the Needle: A Communication Tool - by Nancy OelklausHow often have you left a conversation feeling dissatisfied with how"it went, how you conducted yourself, and what the final outcome was?"Were there things you wish you had said that remained unspoken or"statements you made that you wish you had presented differently? Did"you find your "rational" mind censuring your emotions, or your"emotions overriding your reason? (Added: 17-Nov-2003 Hits: 1169 )
Taking the Power Out: when you think what you have to say may be taken the wrong way - by James L. and Carol M. Hendrix
Here's some really great techniques for communicating with difficult customers -- or even communicating with easy customers. Take these pointers for giving unwelcome news and ensuring that you are understood and concerned about your customer's experience. (Added: 18-Feb-2010 Hits: 481 )
Untangling Communication - by Dale H. Emery
Do you ever wonder why communication sometimes gets so tangled? In this article, I describe a model of how communication works, and show how to use the model to untangle communications, and to keep them from getting tangled in the first place. (Added: 25-Jun-2003 Hits: 1224 )
Engaging in conversation @ the informal education homepage - by NA
What is conversation? As a starter we can think of it as two or more people talking and listening. They may be doing this either face-to-face or at a distance. It can be done via the spoken word or via sign or symbol (the most obvious case here is the use of chat rooms on the internet). This may sound a bit obvious, but as soon as we begin to think about conversation we can see it is a sophisticated activity that we often take for granted. Here we will start by listing some important qualities. (Added: 24-Mar-2003 Hits: 1128 )
Tips for EQ Communication: EQ Toolbox - by Joshua Freedman
An article on the emotional part of the everyday communication and its impact on our relations to other people. Everything isn't what it sounds like and we better be aware what we actually are communicating by those well-meaning words (Added: 18-Jul-2003 Hits: 999 )
The Art of Communicating - by Hal Warfield
Breaking down communication into "bites". Ways to improve communication. (Added: 28-Feb-2002 Hits: 1458 )
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