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Articles:
How to Get Bad News to the Top - by Scott KirsnerHere are seven tips on getting bad news -- and getting it in time to do something about it. (Added: 19-Oct-2002 Hits: 1316 )
Role Playing - Preparing for Difficult Conversations - Mind Tools - by n a
Role-playing happens when a group of people act out roles in a particular scenario. The scenario is usually based on a problem that needs a solution, a situation that needs to be more closely examined, or a case or issue that demands a different perspective. (Added: 22-Mar-2006 Hits: 1912 )
Delivering bad news with grace and effectiveness - 1999-05-03 - Atlanta Business Chronicle - by Emory Mulling
How many times have you swept a problem under the carpet, only to have it become much worse? Maybe you thought the problem would go away, or maybe you were too uncomfortable to confront it head on. Delivering bad news is one of the toughest jobs managers face. (Added: 19-Oct-2002 Hits: 1777 )
Delivering Difficult Messages (with customers, colleagues, partners) - by Decker Associates
Due to the recent developments in the current business economy, following is a possible strategy in how to deliver bad news. If you are able to present a clear, concise message, it will help people listen and ultimately accept the difficult news. (Added: 19-Oct-2002 Hits: 2341 )
Good Ways to Deliver Bad News - by Curtis Sittenfeld
Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message." (Added: 19-Oct-2002 Hits: 2094 )
How to Deliver Bad News in a Good Way - by NA
The delivery of bad news calls for tact, diplomacy, and concern for the well being of both you and the other person. To incorporate these qualities into a conversation in which you must deliver bad news, the following steps will help. (Added: 19-Oct-2002 Hits: 2067 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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