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Top : Communication : Business Communication: Improve you ability to communicate on paper, one-on-one and in groups within a business context. Don't let poor business communication skills let you down.
Articles:
Virtual Press Release Faux Pas - by Janet AttardWhat can you do to give your email press releases a better chance of getting read? Here, based on blunders I see frequently in press releases emailed to me, are six electronic press release sins to avoid (Added: 21-Jan-2002 Hits: 745 )
How to Make The Most Out Of Emailed Press Releases - by Eric Ward
The acceptance of Email as a legitimate distribution method for corporate commuications has created new opportunities for transmitting press releases. But marketers need to know the rules for making best use of this resource, or risk wasting it altogether (Added: 21-Jan-2002 Hits: 600 )
Communicating At Work: Have You Connected The Dots? - by Heidi Croot
Question: "I have to make a presentation tomorrow concerning the organization's new direction, vision and strategy and I really don't know how to handle some of the tough questions that might arise regarding the changes that might ensue. Everything seems to be up in the air. What approach should I take?"""Click for the answer... (Added: 6-Jan-2003 Hits: 977 )
Proposal Pointers and Pitfalls - by D.Kluge
Proposals? Tired of Reading Vague "Tips" That Don't Really Tell You "What To Do and How To Do It? (Added: 21-Jan-2002 Hits: 680 )
How to Write Persuasively - by Jennifer Stewart
en writing an advertisement, your aim is to persuade your readers to follow a particular course of action - willingly. (Added: 21-Jan-2002 Hits: 614 )
:The Top 7 Rules of Copywriting - by Bill Montgomery
Home business entrepreneurs often have to rely on their own skills for almost every aspect of their business and marketing efforts, including the copywriting of their advertisements. Here are seven tips on how to write your ad copy with a punch. (Added: 21-Jan-2002 Hits: 660 )
Business Cards: Your Wallet Weapon - by Diana Ratcliff
Unleash the power of the business card! Business cards can be used as an effective marketing tool, if properly harnessed. This article shows how. (Added: 21-Jan-2002 Hits: 596 )
How Do You Accept an Award? - by Patricia Fripp, CSP, CPAE
Tips on how to make an acceptance speech. Accepting an award is like"walking a tightrope. You need to be gracious, grateful, and humble--but"not so humble or self-deprecating that the audience thinks you are"trivializing the honor. (Added: 21-Feb-2002 Hits: 625 )
Interpreters, language, culture and global business - by Jennifer Roney
The interpreter as a tool for effective cross-border communication (Added: 21-Jan-2002 Hits: 691 )
Overcoming Speaking Anxiety in Meetings and Presentations - by Lenny Laskowski
Speaking tips by professional speaker Lenny Laskowski on dealing with speaking anxiety. (Added: 27-Jun-2003 Hits: 761 )
Effective Cross Culture Communication - by James Manktelow and Kellie Fowler
It’s no secret that today’s workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures. What can be difficult, however, is understanding how to communicate effectively with individuals who speak another language or who rely on different means to reach a common goal. (Added: 22-Mar-2006 Hits: 1077 )
On How to Present to a Board of Directors - by Patricia Fripp, CSP, CPAE
Presenting to a board of directors is very important. You work hard all year, but they only see you a couple of times a year as a package of everything you do. Here are some pointers for a successful presentation. (Added: 21-Feb-2002 Hits: 509 )
Clean Out Your Linguistic Closet! - by Joseph Sommerville
Outlines some basic principles to help you write business correspondence that is simpler and to the point. Less IS more. (Added: 27-May-2004 Hits: 708 )
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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?
If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.
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Amazon Reviews Verified By Amazon
Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.