Top : Bullying and Verbal Abuse : Books: Here you will find listings of the best books on dealing with bullying and verbal abuse, including reviews and summaries.

Books On Bullying To Help You Deal With Aggressive Customers

There are some good books and bad books on bullying and verbal abuse. In this section we'll suggest some of the better ones that will help you understand the dynamics of verbal abuse and bullying, so you will be better prepared to deal with customers who choose to be aggressive, manipulative, and use verbal abuse tactics..

For more on understanding the anger of customers, check out our our free interactive seminar on dealing with difficult customers.

Recommended Books On Bullying and Verbal Abuse

How to Turn the Other Cheek and Still Survive in Today's World - by Suzette Haden Elgin
In How to Turn the Other Cheek and Still Survive in Today's World, linguistics expert Dr. Suzette Haden Elgin teaches you the skills to handle the "blows" that come your way without sacrificing your principles or rolling over in a helpless heap. Published in 1997. If you can't find here earlier books on verbal self defense get this one. (Added: 19-May-2003 Hits: 1050 )

You Can't Say That to Me: Stopping the Pain of Verbal Abuse--An 8- Step Program - by Suzette Haden Elgin
Culling source material from her years of linguistic practice and training, Elgin (Genderspeak) offers an accessible, extremely pragmatic approach to verbal abuse. With many broad-minded and tactful suggestions for everyday use, this is an excellent resource. Through exercises and journal-writing, Elgin encourages reader to eradicate "toxic" language. Elgin is objective, rehearsing the perspectives of both people in a possibly hostile exchange and reminding readers that everyone has the potential to be a verbal abuser, victim or witness. (Added: 19-May-2003 Hits: 1074 )

The Gentle Art of Verbal Self Defense at Work - by Suzette Haden Elgin
A book written specifically to help people deal with verbal attacks and abuse in the workplace. Highly recommended. (Added: 19-May-2003 Hits: 1365 )

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Christmas is Coming. Do You Know How To Deal With the Hot, Frustrated, Irate Customers?

If It Wasn't For The Customers I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As A Cucumber.

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Amazon Reviews Verified By Amazon

Lisa S. In California: Anyone who serves the public should have this book. It gives advice for everyone from the order taker at the fast food restaurant to higher level management. It also gives different techniques for different situations (ie retail store, office, call center etc.) I have only had this book for a few weeks and already I have improved my customer service skills. It's a wonderful tool.