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Top : Best Practices In Customer Service : Page 3: Find best practices in customer service, examples of company successes and how they did it, and related customer service case studies.
Best Practices In Customer Service
We can learn a lot by looking at what successful companies do differently to gain their customer service reputations, looking both at what is done well, and the opposite - we can learn from the errors and mistakes of organizations too.
In this section we'll look at best practices in customer service.
One caution. Generally, it's not possible to copy or emulate what another company does, because your company is NOT that company. So, for example, you might want to emulate Zappos, a company renowned for its customer service, but the problem is you aren't Zappos, and in essence you can succeed doing what they do unless you ARE them, with their values, culture, personnel, and niche. So with that in mind, let's look at best practices in customer service.
Looking At Customer Service Best Practices
The Toll of a New Machine - by Charles FishmanIt started with ATMs. Then gas stations. Now self-service kiosks are taking over airports and invading McDonald's restaurants. Is this the face of the jobless recovery? Or will automation make service better for workers and customers alike? (Added: 20-Mar-2005 Hits: 411 )
Heron's Six Categories of Intervention - Understanding How to Help People More Effectively - Mind Tools - by n a
John Heron's framework provides a model for analyzing how you deliver help. His model identifies six primary categories or styles of helping intervention. Based on studies in counseling, his categories became widely used to study and train health and education professionals. (Added: 22-Mar-2006 Hits: 1065 )
Going Beyond Customer Satisfaction - by Dr. John T. Self
There are significant differences between a satisfied customer and a loyal customer. Read about the differences noted by the author. Think about how you can turn those satisfied customers into loyal customers. (Added: 14-Dec-2004 Hits: 1761 )
Passion and Focus - by Dr. John T. Self
Selective service in the service industry can only lead to the downfall of the company that supports that negative culture. How do you ensure that your company does not fall prey to that sort of selective service mentality? Read this article for advice and tips. (Added: 14-Dec-2004 Hits: 751 )
Service With A Smile - by Kim T. Gordon
WITH SO much attention being paid to marketing new products, entrepreneurs building service businesses may feel overlooked. The truth is, marketing a service can be tricky. For some companies, success depends on creating a bundled offering that includes the features customers or clients want most. For others, it's all about differentiating based on customer satisfaction, with heavy emphasis on testimonials and ongoing customer input. (Added: 6-Mar-2006 Hits: 1158 )
The 10 Best (and 10 Worst) Companies for Customer Service - by CRM lowdown
It's probably not scientific but here's a shot at listing the top ten and 10 worst companies in terms of customer service. (Added: 11-Jul-2007 Hits: 874 )
Passion and Focus - by Dr. John T. Self
Selective service in the service industry can only lead to the downfall of the company that supports that negative culture. How do you ensure that your company does not fall prey to that sort of selective service mentality? Read this article for advice and tips. (Added: 14-Dec-2004 Hits: 794 )
How to Size Up a Customer - by Eric Ransdell
A good salesperson can take the measure of a customer in a glance. A great salesperson understands that "the goal is not just to sell a suit today - it's to build loyal customers for the future," says Shlomo Maor, associate vice president of training at Men's Wearhouse. Here are Maor's rules for turning reluctant shoppers into loyal clients. (Added: 7-Mar-2005 Hits: 742 )
Big banks have to think small to give best customer service - by Andy Fixmer
National and major regional banks long have argued that they can provide the same high level of customer service, but at a lower cost. Still, small banks persist by going after slivers of the market, as well as clients who demand personal attention. (Added: 6-Mar-2006 Hits: 534 )
This Call May Be Monitored - by Jennifer Gill
Auto dealer Tony Chapman harbors no illusions. Chapman, the general manager of Toyota Scion Lincoln Mercury of Hollywood -- part of a chain of eight Los Angeles dealers -- knows that most people consider car salesmen pushy, obnoxious, and not particularly trustworthy. Still, he is convinced his dealership is different -- and he spends about $100,000 a month in advertising to spread that message. (Added: 10-Apr-2006 Hits: 1029 )
The Inspector - by Norm Brodsky
CEO Norm Brodsky argues that pride is the most powerful force in your business. Here's a look at how business owners stimulated pride -- and a companywide obsession in customer service, in the process. (Added: 10-Apr-2006 Hits: 669 )
How Dell Sells on the Web - by Lisa Chadderdon
It's no secret that Dell Computer Corp. sells lots of PCs on the Web. But what's the secret of its success? How it builds relationships with its online customers. (Added: 7-Mar-2005 Hits: 963 )
God is in the Detailing - by Chris Wright
The owner of Aladdin's Auto Service Center services not only auto bodies but also human spirits. (Added: 10-Apr-2006 Hits: 458 )
10 Commandments of Customer Service - by Susan Friedman
'Know who is boss' is the first of 10 commandments from the author's point of view. Read the article to find out if you agree who the boss is in your business. You'll agree with the answer and you'll also agree with the other 9 commandments for providing great customer service. pop (Added: 18-Jan-2005 Hits: 18237 )
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